https://bugs.koha-community.org/bugzilla3/show_bug.cgi?id=40266
Bug ID: 40266
Summary: Add ability to override interlibrary loan checkout
block
Change sponsored?: ---
Product: Koha
Version: 24.11
Hardware: All
OS: All
Status: NEW
Severity: enhancement
Priority: P5 - low
Component: ILL
Assignee: [email protected]
Reporter: [email protected]
QA Contact: [email protected]
CC: [email protected],
[email protected], [email protected]
To Replicate:
1. Create a patron with overdue items and fines.
2. Enable the ILL module, and CirculateILL
3. Create a request for the patron.
4. Confirm the request
5. Click on checkout and submit.
The user will receive an error message that says, "There was a problem checking
this item out, please check for problems with the patron's account."
The message alerts staff the patron has a problem with their account, but it
almost feels too late in the process. It would be nice at this point if staff
had the option to override the circulation block. It is not clear to the staff
person that all potential problems will block the circulation (perhaps a
separate system preference to define the blocks). It can take some time to deal
with the blocks and requires clearing all the blocks before the item can
circulate.
Even better would be an alert of some kind on the manage ILL request screen
next to the patron name that there is a problem so the staff member can see it
before attempting to circulate.
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