Had the same problem the last few weeks - and updated (without checking what packages where updated) regulary. But when I recently tried the scanner out both worked - USB 2 + USB 3 (Using an ASRock J1900 Mainboard with Netrunner Frontier (Kubuntu 14.04 based)).
-- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1102797 Title: 04c5:11a2 Fujitsu ScanSnap S1500 does not work on USB3 ports Status in linux package in Ubuntu: Incomplete Bug description: I have a Fujitsu ScanSnap S1500. This scanner worked fine in 12.04, 32-bit. I wiped the hard drive and installed 12.10, 64-bit, fresh. The scanner has not worked since and I can't figure out why. I'm not quite sure which package to put this bug in. The wiki says any hardware problems get assigned to the kernel, but my scanner shows up in lsusb and shows up in /var/log/udev. That makes it sound like the hardware is getting seen. What doesn't work is sane-find-scanner, xsane, simple-scan, or gscan2pdf. Nothing that actually interfaces with the scanner works. Yes, I'm in the scanner and saned groups. The USB device ID is 04c5:11a2. The device is in /lib/udev/rules.d/40-libsane.rules. The backend is enabled in /etc/sane.d/dll.conf. The only bug-like event I see anywhere is in dmesg: [12864.421157] usb 3-4: new high-speed USB device number 7 using xhci_hcd [12864.453163] usb 3-4: New USB device found, idVendor=04c5, idProduct=11a2 [12864.453167] usb 3-4: New USB device strings: Mfr=1, Product=2, SerialNumber=0 [12864.453170] usb 3-4: Product: ScanSnap S1500 [12864.453172] usb 3-4: Manufacturer: Fujitsu [12864.453456] usb 3-4: ep 0x81 - rounding interval to 128 microframes, ep desc says 255 microframes [12864.453461] usb 3-4: ep 0x2 - rounding interval to 128 microframes, ep desc says 255 microframes ProblemType: Bug DistroRelease: Ubuntu 12.10 Package: sane 1.0.14-9 ProcVersionSignature: Ubuntu 3.5.0-22.35~pre201301190400-generic 3.5.7.2 Uname: Linux 3.5.0-22-generic x86_64 ApportVersion: 2.6.1-0ubuntu9 Architecture: amd64 Date: Tue Jan 22 00:10:19 2013 EcryptfsInUse: Yes MarkForUpload: True SourcePackage: sane-frontends UpgradeStatus: No upgrade log present (probably fresh install) --- ApportVersion: 2.10.2-0ubuntu1 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC1: ubuntu 3113 F.... pulseaudio ubuntu 4968 F.... pulseaudio /dev/snd/controlC0: ubuntu 3113 F.... pulseaudio ubuntu 4968 F.... pulseaudio CRDA: Error: command ['iw', 'reg', 'get'] failed with exit code 1: nl80211 not found. CasperVersion: 1.333 DistroRelease: Ubuntu 13.10 IwConfig: eth0 no wireless extensions. lo no wireless extensions. LiveMediaBuild: Ubuntu 13.10 "Saucy Salamander" - Alpha amd64 (20130615) MachineType: Gigabyte Technology Co., Ltd. To be filled by O.E.M. MarkForUpload: True Package: linux (not installed) ProcFB: 0 nouveaufb ProcKernelCmdLine: file=/cdrom/preseed/username.seed boot=casper initrd=/casper/initrd.lz quiet splash -- maybe-ubiquity ProcVersionSignature: Ubuntu 3.9.0-6.13-generic 3.9.6 RelatedPackageVersions: linux-restricted-modules-3.9.0-6-generic N/A linux-backports-modules-3.9.0-6-generic N/A linux-firmware 1.109 RfKill: Tags: saucy Uname: Linux 3.9.0-6-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo dmi.bios.date: 08/23/2012 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: F11 dmi.board.asset.tag: To be filled by O.E.M. dmi.board.name: B75M-D3H dmi.board.vendor: Gigabyte Technology Co., Ltd. dmi.board.version: x.x dmi.chassis.asset.tag: To Be Filled By O.E.M. dmi.chassis.type: 3 dmi.chassis.vendor: Gigabyte Technology Co., Ltd. dmi.chassis.version: To Be Filled By O.E.M. dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrF11:bd08/23/2012:svnGigabyteTechnologyCo.,Ltd.:pnTobefilledbyO.E.M.:pvrTobefilledbyO.E.M.:rvnGigabyteTechnologyCo.,Ltd.:rnB75M-D3H:rvrx.x:cvnGigabyteTechnologyCo.,Ltd.:ct3:cvrToBeFilledByO.E.M.: dmi.product.name: To be filled by O.E.M. dmi.product.version: To be filled by O.E.M. dmi.sys.vendor: Gigabyte Technology Co., Ltd. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1102797/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
