Hi there,
Thanks for your bug report! Unfortunately, the logs did not capture the
crash/hang details. When you encounter a system freeze next time, reboot
your system and enter this command: `sudo journalctl -k --boot -1 >
/tmp/lastboot.log` (this command will collect the system kernel log data
from the last boot, it won't contain any personal data). Upload the file
at `/tmp/lastboot.log` to this bug report so we can better understand
the issue.
I also notice you have a 14th-generation Intel CPU. Have you updated the
system BIOS at any point after you received your laptop from the seller?
Thanks
** Changed in: linux-hwe-6.11 (Ubuntu)
Status: New => Incomplete
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You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux-hwe-6.11 in Ubuntu.
https://bugs.launchpad.net/bugs/2111315
Title:
Ubuntu freezing frequently
Status in linux-hwe-6.11 package in Ubuntu:
Incomplete
Bug description:
Frequently, my ubuntu freeeze, I need to reboot my laptop for taking
control
ProblemType: Bug
DistroRelease: Ubuntu 24.04
Package: linux-image-6.11.0-25-generic 6.11.0-25.25~24.04.1
ProcVersionSignature: Ubuntu 6.11.0-25.25~24.04.1-generic 6.11.11
Uname: Linux 6.11.0-25-generic x86_64
NonfreeKernelModules: nvidia_modeset nvidia
ApportVersion: 2.28.1-0ubuntu3.5
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC1: mm 3153 F.... wireplumber
/dev/snd/controlC0: mm 3153 F.... wireplumber
/dev/snd/seq: mm 3148 F.... pipewire
CRDA: N/A
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Tue May 20 11:57:58 2025
InstallationDate: Installed on 2024-06-03 (351 days ago)
InstallationMedia: Ubuntu 24.04 LTS "Noble Numbat" - Release amd64 (20240424)
MachineType: PCSpecialist Recoil VIII 17
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.11.0-25-generic
root=UUID=b63f5285-141a-4a0f-b237-af33d543c626 ro quiet splash vt.handoff=7
PulseList: Error: command ['pacmd', 'list'] failed with exit code 1: No
PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
linux-restricted-modules-6.11.0-25-generic N/A
linux-backports-modules-6.11.0-25-generic N/A
linux-firmware 20240318.git3b128b60-0ubuntu2.11
SourcePackage: linux-hwe-6.11
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 04/09/2024
dmi.bios.release: 5.27
dmi.bios.vendor: American Megatrends International, LLC.
dmi.bios.version: N.1.07A08
dmi.board.asset.tag: Standard
dmi.board.name: GM7IX0N
dmi.board.vendor: TongFang
dmi.board.version: Standard
dmi.chassis.asset.tag: Standard
dmi.chassis.type: 10
dmi.chassis.vendor: Standard
dmi.chassis.version: Standard
dmi.ec.firmware.release: 1.16
dmi.modalias:
dmi:bvnAmericanMegatrendsInternational,LLC.:bvrN.1.07A08:bd04/09/2024:br5.27:efr1.16:svnPCSpecialist:pnRecoilVIII17:pvrStandard:rvnTongFang:rnGM7IX0N:rvrStandard:cvnStandard:ct10:cvrStandard:sku2818261:
dmi.product.family: RPL_Refresh Recoil VIII 17 Systems
dmi.product.name: Recoil VIII 17
dmi.product.sku: 2818261
dmi.product.version: Standard
dmi.sys.vendor: PCSpecialist
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