apport information
** Attachment added: "acpidump.txt"
https://bugs.launchpad.net/bugs/2101841/+attachment/5863903/+files/acpidump.txt
** Changed in: linux-firmware (Ubuntu Noble)
Status: Confirmed => In Progress
** Changed in: linux-firmware (Ubuntu Noble)
Importance: Undecided => High
** Changed in: linux-firmware (Ubuntu Noble)
Assignee: (unassigned) => You-Sheng Yang (vicamo)
** Changed in: linux-firmware (Ubuntu Oracular)
Status: Confirmed => In Progress
** Changed in: linux-firmware (Ubuntu Oracular)
Importance: Undecided => High
** Changed in: linux-firmware (Ubuntu Oracular)
Assignee: (unassigned) => You-Sheng Yang (vicamo)
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You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux-firmware in Ubuntu.
https://bugs.launchpad.net/bugs/2101841
Title:
Dell AIO of Intel ARL platform may hang after playing video streaming
Status in linux-firmware package in Ubuntu:
Fix Released
Status in linux-firmware source package in Noble:
In Progress
Status in linux-firmware source package in Oracular:
In Progress
Status in linux-firmware source package in Plucky:
Fix Released
Bug description:
[Summary]
SUT play online video via http://iqiyi.com about 20~30 min, system
will hang, and power LED blink 1 amber 8 white(CATERR)
[Steps to reproduce]
Boot to OS.
Connect wired network, and play online video through igiyi.
Issue occur.
[Expected result]
System work normal.
[Actual result]
System hang.
[Failure rate]
~50%
[Additional information]
VP on I219 and RTL SKU
VP on playing iqiyi or bilibili video
VP on UMA SKU
SKU: AIO ARL 35W
bios-version: 1.0.0 and 1.1.0
kernel-version: 6.11.0-1012-oem
---
ProblemType: Bug
ApportVersion: 2.28.1-0ubuntu3.3
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/seq: ubuntu 1583 F.... pipewire
/dev/snd/controlC0: ubuntu 1586 F.... wireplumber
CasperMD5CheckMismatches: ./casper/initrd ./casper/vmlinuz
./casper/minimal.standard.live.hotfix.manifest
./casper/minimal.standard.live.hotfix.size ./casper/minimal.standard.live.size
./casper/minimal.manifest ./casper/minimal.standard.manifest
./casper/minimal.standard.size ./casper/minimal.hotfix.size
./casper/minimal.standard.live.hotfix.squashfs
./casper/minimal.standard.hotfix.squashfs ./casper/minimal.standard.hotfix.size
./casper/minimal.hotfix.squashfs ./casper/minimal.standard.live.manifest
./casper/minimal.size ./boot/grub/grub.cfg
CasperMD5CheckResult: fail
Dependencies: firmware-sof-signed 2023.12.1-1ubuntu1.4
DistributionChannelDescriptor:
# This is the distribution channel descriptor for Ubuntu 24.04 for Dell
# For more information see
http://wiki.ubuntu.com/DistributionChannelDescriptor
canonical-oem-somerville-noble-oem-24.04b-proposed-20250117-165
DistroRelease: Ubuntu 24.04
InstallationDate: Installed on 2025-02-26 (13 days ago)
InstallationMedia: Ubuntu OEM 24.04.1 LTS "Noble Numbat" - Release amd64
(20250116)
MachineType: Dell Inc. Dell Pro 24 All-in-One QC24251
Package: linux-firmware
PackageArchitecture: amd64
ProcFB: 0 i915drmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.11.0-1012-oem
root=UUID=3d512100-a684-4d88-ad5c-7ea364f7856f ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 6.11.0-1012.12-oem 6.11.0
RelatedPackageVersions:
linux-restricted-modules-6.11.0-1012-oem N/A
linux-backports-modules-6.11.0-1012-oem N/A
linux-firmware 20240318.git3b128b60-0ubuntu2.7
Tags: noble
Uname: Linux 6.11.0-1012-oem x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: N/A
_MarkForUpload: True
dmi.bios.date: 02/12/2025
dmi.bios.release: 1.1
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.1.1
dmi.board.vendor: Dell Inc.
dmi.chassis.type: 13
dmi.chassis.vendor: Dell Inc.
dmi.ec.firmware.release: 1.0
dmi.modalias:
dmi:bvnDellInc.:bvr1.1.1:bd02/12/2025:br1.1:efr1.0:svnDellInc.:pnDellPro24All-in-OneQC24251:pvr:rvnDellInc.:rn:rvr:cvnDellInc.:ct13:cvr:sku0CEB:
dmi.product.family: Dell Pro Desktops
dmi.product.name: Dell Pro 24 All-in-One QC24251
dmi.product.sku: 0CEB
dmi.sys.vendor: Dell Inc.
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