apport information ** Tags added: apport-collected jammy
** Description changed: See https://ubuntuforums.org/showthread.php?t=2502377 for detailed information: In short: Fresh install of 24 LTS causes internal speakers of Laptops with Intel WhiskeyLake-U (i915) to not recognize the Hardware/Sound Sink. This issue was not existing up until 22 LTS with using PipeWire/Wireplumber (maybe Ubuntu 23 works too, I never tried). Even when upgrading from 22 LTS to 24 LTS the issue persists, so it clearly is with the Kernel or Kernel Packages for Firmware/Modules. Opening f.e. Alsamixer, the HDA Intel SND / Realtek ALC236 is recognized. As the internal Microphone works as Source, I am baffled why the internal speakers as sinks wont be recognized. ProblemType: Bug DistroRelease: Ubuntu 24.04 Package: alsa-base 1.0.25+dfsg-0ubuntu7 ProcVersionSignature: Ubuntu 6.8.0-49.49-generic 6.8.12 Uname: Linux 6.8.0-49-generic x86_64 NonfreeKernelModules: zfs ApportVersion: 2.28.1-0ubuntu3.1 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/seq: USER 4963 F.... pipewire /dev/snd/controlC1: USER 4967 F.... wireplumber /dev/snd/controlC0: USER 4967 F.... wireplumber CasperMD5CheckResult: pass CurrentDesktop: ubuntu:GNOME Date: Fri Nov 22 17:25:12 2024 InstallationDate: Installed on 2024-11-13 (9 days ago) InstallationMedia: Ubuntu 24.04.1 LTS "Noble Numbat" - Release amd64 (20240827.1) MachineType: HP HP ProBook 450 G6 PackageArchitecture: all SourcePackage: alsa-driver Symptom: audio UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 04/12/2024 dmi.bios.release: 28.0 dmi.bios.vendor: HP dmi.bios.version: R71 Ver. 01.28.00 dmi.board.name: 8538 dmi.board.vendor: HP dmi.board.version: KBC Version 51.31.00 dmi.chassis.asset.tag: 5CD94162RL dmi.chassis.type: 10 dmi.chassis.vendor: HP dmi.ec.firmware.release: 81.49 dmi.modalias: dmi:bvnHP:bvrR71Ver.01.28.00:bd04/12/2024:br28.0:efr81.49:svnHP:pnHPProBook450G6:pvrSBKPF:rvnHP:rn8538:rvrKBCVersion51.31.00:cvnHP:ct10:cvr:sku5TL19ES#ABD: dmi.product.family: 103C_5336AN HP ProBook dmi.product.name: HP ProBook 450 G6 dmi.product.sku: 5TL19ES#ABD dmi.product.version: SBKPF dmi.sys.vendor: HP Similar reported issue of my newer Intel 13th Gen Machine that has sound issues with Kernel 6.8 of USB sound cards: https://bugs.launchpad.net/ubuntu/+source/linux-hwe-6.11/+bug/2097233 + --- + ProblemType: Bug + ApportVersion: 2.20.11-0ubuntu82.6 + Architecture: amd64 + AudioDevicesInUse: + USER PID ACCESS COMMAND + /dev/snd/controlC0: uzer 1474 F.... pulseaudio + CRDA: N/A + CasperMD5CheckResult: pass + CurrentDesktop: ubuntu:GNOME + Dependencies: firmware-sof-signed 2.0-1ubuntu4.7 + DistroRelease: Ubuntu 22.04 + InstallationDate: Installed on 2025-02-15 (0 days ago) + InstallationMedia: Ubuntu 22.04.5 LTS "Jammy Jellyfish" - Release amd64 (20240911) + IwConfig: + lo no wireless extensions. + + enp1s0 no wireless extensions. + + wlp2s0f0 no wireless extensions. + Lsusb: + Bus 002 Device 002: ID 0b05:1a8a ASUSTek Computer, Inc. TUF Gaming A1 + Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub + Bus 001 Device 002: ID 04f2:b669 Chicony Electronics Co., Ltd HP HD Camera + Bus 001 Device 003: ID 8087:0036 Intel Corp. + Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub + MachineType: HP HP ProBook 450 G6 + Package: linux-hwe-6.8 + PackageArchitecture: all + ProcFB: 0 i915drmfb + ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-6.8.0-52-generic root=UUID=2b6623e8-61c4-407e-a146-9d2962456b51 ro quiet splash vt.handoff=7 + ProcVersionSignature: Ubuntu 6.8.0-52.53~22.04.1-generic 6.8.12 + RelatedPackageVersions: + linux-restricted-modules-6.8.0-52-generic N/A + linux-backports-modules-6.8.0-52-generic N/A + linux-firmware 20220329.git681281e4-0ubuntu3.36 + Tags: jammy wayland-session wayland-session wayland-session + Uname: Linux 6.8.0-52-generic x86_64 + UpgradeStatus: No upgrade log present (probably fresh install) + UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo + _MarkForUpload: True + dmi.bios.date: 04/12/2024 + dmi.bios.release: 28.0 + dmi.bios.vendor: HP + dmi.bios.version: R71 Ver. 01.28.00 + dmi.board.name: 8538 + dmi.board.vendor: HP + dmi.board.version: KBC Version 51.31.00 + dmi.chassis.asset.tag: 5CD94162RL + dmi.chassis.type: 10 + dmi.chassis.vendor: HP + dmi.ec.firmware.release: 81.49 + dmi.modalias: dmi:bvnHP:bvrR71Ver.01.28.00:bd04/12/2024:br28.0:efr81.49:svnHP:pnHPProBook450G6:pvrSBKPF:rvnHP:rn8538:rvrKBCVersion51.31.00:cvnHP:ct10:cvr:sku5TL19ES#ABD: + dmi.product.family: 103C_5336AN HP ProBook + dmi.product.name: HP ProBook 450 G6 + dmi.product.sku: 5TL19ES#ABD + dmi.product.version: SBKPF + dmi.sys.vendor: HP ** Attachment added: "AlsaInfo.txt" https://bugs.launchpad.net/bugs/2089400/+attachment/5857947/+files/AlsaInfo.txt -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux-firmware in Ubuntu. https://bugs.launchpad.net/bugs/2089400 Title: Fresh install of Ubuntu 24: Intel WhiskeyLake-U (i915) Sound Sink missing despite working Source of same Device Status in alsa-driver package in Ubuntu: New Status in linux package in Ubuntu: Incomplete Status in linux-firmware package in Ubuntu: New Status in linux-hwe-6.8 package in Ubuntu: New Bug description: See https://ubuntuforums.org/showthread.php?t=2502377 for detailed information: In short: Fresh install of 24 LTS causes internal speakers of Laptops with Intel WhiskeyLake-U (i915) to not recognize the Hardware/Sound Sink. This issue was not existing up until 22 LTS with using PipeWire/Wireplumber (maybe Ubuntu 23 works too, I never tried). Even when upgrading from 22 LTS to 24 LTS the issue persists, so it clearly is with the Kernel or Kernel Packages for Firmware/Modules. Opening f.e. Alsamixer, the HDA Intel SND / Realtek ALC236 is recognized. As the internal Microphone works as Source, I am baffled why the internal speakers as sinks wont be recognized. ProblemType: Bug DistroRelease: Ubuntu 24.04 Package: alsa-base 1.0.25+dfsg-0ubuntu7 ProcVersionSignature: Ubuntu 6.8.0-49.49-generic 6.8.12 Uname: Linux 6.8.0-49-generic x86_64 NonfreeKernelModules: zfs ApportVersion: 2.28.1-0ubuntu3.1 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/seq: USER 4963 F.... pipewire /dev/snd/controlC1: USER 4967 F.... wireplumber /dev/snd/controlC0: USER 4967 F.... wireplumber CasperMD5CheckResult: pass CurrentDesktop: ubuntu:GNOME Date: Fri Nov 22 17:25:12 2024 InstallationDate: Installed on 2024-11-13 (9 days ago) InstallationMedia: Ubuntu 24.04.1 LTS "Noble Numbat" - Release amd64 (20240827.1) MachineType: HP HP ProBook 450 G6 PackageArchitecture: all SourcePackage: alsa-driver Symptom: audio UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 04/12/2024 dmi.bios.release: 28.0 dmi.bios.vendor: HP dmi.bios.version: R71 Ver. 01.28.00 dmi.board.name: 8538 dmi.board.vendor: HP dmi.board.version: KBC Version 51.31.00 dmi.chassis.asset.tag: 5CD94162RL dmi.chassis.type: 10 dmi.chassis.vendor: HP dmi.ec.firmware.release: 81.49 dmi.modalias: dmi:bvnHP:bvrR71Ver.01.28.00:bd04/12/2024:br28.0:efr81.49:svnHP:pnHPProBook450G6:pvrSBKPF:rvnHP:rn8538:rvrKBCVersion51.31.00:cvnHP:ct10:cvr:sku5TL19ES#ABD: dmi.product.family: 103C_5336AN HP ProBook dmi.product.name: HP ProBook 450 G6 dmi.product.sku: 5TL19ES#ABD dmi.product.version: SBKPF dmi.sys.vendor: HP Similar reported issue of my newer Intel 13th Gen Machine that has sound issues with Kernel 6.8 of USB sound cards: https://bugs.launchpad.net/ubuntu/+source/linux-hwe-6.11/+bug/2097233 --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu82.6 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: uzer 1474 F.... pulseaudio CRDA: N/A CasperMD5CheckResult: pass CurrentDesktop: ubuntu:GNOME Dependencies: firmware-sof-signed 2.0-1ubuntu4.7 DistroRelease: Ubuntu 22.04 InstallationDate: Installed on 2025-02-15 (0 days ago) InstallationMedia: Ubuntu 22.04.5 LTS "Jammy Jellyfish" - Release amd64 (20240911) IwConfig: lo no wireless extensions. enp1s0 no wireless extensions. wlp2s0f0 no wireless extensions. Lsusb: Bus 002 Device 002: ID 0b05:1a8a ASUSTek Computer, Inc. TUF Gaming A1 Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub Bus 001 Device 002: ID 04f2:b669 Chicony Electronics Co., Ltd HP HD Camera Bus 001 Device 003: ID 8087:0036 Intel Corp. Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: HP HP ProBook 450 G6 Package: linux-hwe-6.8 PackageArchitecture: all ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-6.8.0-52-generic root=UUID=2b6623e8-61c4-407e-a146-9d2962456b51 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 6.8.0-52.53~22.04.1-generic 6.8.12 RelatedPackageVersions: linux-restricted-modules-6.8.0-52-generic N/A linux-backports-modules-6.8.0-52-generic N/A linux-firmware 20220329.git681281e4-0ubuntu3.36 Tags: jammy wayland-session wayland-session wayland-session Uname: Linux 6.8.0-52-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 04/12/2024 dmi.bios.release: 28.0 dmi.bios.vendor: HP dmi.bios.version: R71 Ver. 01.28.00 dmi.board.name: 8538 dmi.board.vendor: HP dmi.board.version: KBC Version 51.31.00 dmi.chassis.asset.tag: 5CD94162RL dmi.chassis.type: 10 dmi.chassis.vendor: HP dmi.ec.firmware.release: 81.49 dmi.modalias: dmi:bvnHP:bvrR71Ver.01.28.00:bd04/12/2024:br28.0:efr81.49:svnHP:pnHPProBook450G6:pvrSBKPF:rvnHP:rn8538:rvrKBCVersion51.31.00:cvnHP:ct10:cvr:sku5TL19ES#ABD: dmi.product.family: 103C_5336AN HP ProBook dmi.product.name: HP ProBook 450 G6 dmi.product.sku: 5TL19ES#ABD dmi.product.version: SBKPF dmi.sys.vendor: HP To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/alsa-driver/+bug/2089400/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
