Public bug reported:
I have two NUC PCs and both are doing the same thing. Systerm seems fine
for an hour or two, then suddenly the screen goes blank, audio through
the monitor stops. This may last for 1 to 20 seconds or so. It may do it
again a minute or two later or it may be over an hour later. My initial
suspicion is a driver issue. I did see an issue similar to this listed
on the kernel version later than 6.8.0-35 or so. I did try one of these
earlier kernels but I still had the same issue, maybe slightly less
often.
Current system: Kernel: 6.8.0-48-generic arch: x86_64 bits: 64 compiler: gcc v:
13.2.0 clocksource: tsc
Desktop: Cinnamon v: 6.2.9 tk: GTK v: 3.24.41 wm: Muffin v: 6.2.0 vt: 7 dm:
LightDM v: 1.30.0 Distro: Linux Mint 22 Wilma base: Ubuntu 24.04 noble
Machine: Type: Mini-pc System: Intel Client Systems product: NUC10i3FNK v:
K61359-304 serial: <superuser required> Chassis: Intel Corporation type: 35 v:
2.0
Mobo: Intel model: NUC10i3FNB v: K61362-303 serial: <superuser required>
part-nu: BXNUC10i3FNK uuid: <superuser required> UEFI: Intel v:
FNCML357.0052.2021.0409.1144 date: 04/09/2021
CPU: Info: dual core model: Intel Core i3-10110U bits: 64 type: MT MCP smt:
enabled
arch: Comet/Whiskey Lake note: check rev: C cache: L1: 128 KiB L2: 512 KiB L3:
4 MiB Speed (MHz): avg: 3300 high: 3301 min/max: 400/4100 cores: 1: 3301 2:
3300 3: 3300 4: 3300 bogomips: 20799
Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
Graphics: Device-1: Intel CometLake-U GT2 [UHD Graphics] driver: i915 v: kernel
arch: Gen-9.5 ports:
active: DP-1 empty: DP-2,HDMI-A-1 bus-ID: 00:02.0 chip-ID: 8086:9b41 class-ID:
0300
Display: x11 server: X.Org v: 21.1.11 with: Xwayland v: 23.2.6 driver: X:
loaded: modesetting
unloaded: fbdev,vesa dri: iris gpu: i915 display-ID: :0 screens: 1
Screen-1: 0 s-res: 1920x1080 s-dpi: 96 s-size: 508x285mm (20.00x11.22") s-diag:
582mm (22.93")
Monitor-1: DP-1 model: Acer SH242Y serial: <filter> res: 1920x1080 hz: 60 dpi:
92
size: 530x290mm (20.87x11.42") diag: 604mm (23.8") modes: max: 1920x1080 min:
720x400
API: EGL v: 1.5 hw: drv: intel iris platforms: device: 0 drv: iris device: 1
drv: swrast
surfaceless: drv: iris x11: drv: iris inactive: gbm,wayland
API: OpenGL v: 4.6 compat-v: 4.5 vendor: intel mesa v: 24.0.9-0ubuntu0.2 glx-v:
1.4
direct-render: yes renderer: Mesa Intel UHD Graphics (CML GT2) device-ID:
8086:9b41
Audio: Device-1: Intel Comet Lake PCH-LP cAVS driver: snd_hda_intel v: kernel
bus-ID: 00:1f.3 chip-ID: 8086:02c8 class-ID: 0403
API: ALSA v: k6.8.0-48-generic status: kernel-api
Server-1: PipeWire v: 1.0.5 status: active with: 1: pipewire-pulse status:
active
2: wireplumber status: active 3: pipewire-alsa type: plugin
Network: Device-1: Intel Comet Lake PCH-LP CNVi WiFi driver: iwlwifi v: kernel
bus-ID: 00:14.3 chip-ID: 8086:02f0 class-ID: 0280
IF: wlp0s20f3 state: up mac: <filter>
Device-2: Intel Ethernet I219-V driver: e1000e v: kernel port: N/A bus-ID:
00:1f.6 chip-ID: 8086:0d4f class-ID: 0200
IF: eno1 state: down mac: <filter>
The second NUC was a NUC7JYB Celeron(R) J4005 . Not sure of the display
hardware but did the same thing.
** Affects: linux (Ubuntu)
Importance: Undecided
Status: New
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https://bugs.launchpad.net/bugs/2088956
Title:
Random video and sound quit for short periods NUC PCx
Status in linux package in Ubuntu:
New
Bug description:
I have two NUC PCs and both are doing the same thing. Systerm seems
fine for an hour or two, then suddenly the screen goes blank, audio
through the monitor stops. This may last for 1 to 20 seconds or so. It
may do it again a minute or two later or it may be over an hour later.
My initial suspicion is a driver issue. I did see an issue similar to
this listed on the kernel version later than 6.8.0-35 or so. I did try
one of these earlier kernels but I still had the same issue, maybe
slightly less often.
Current system: Kernel: 6.8.0-48-generic arch: x86_64 bits: 64 compiler: gcc
v: 13.2.0 clocksource: tsc
Desktop: Cinnamon v: 6.2.9 tk: GTK v: 3.24.41 wm: Muffin v: 6.2.0 vt: 7 dm:
LightDM v: 1.30.0 Distro: Linux Mint 22 Wilma base: Ubuntu 24.04 noble
Machine: Type: Mini-pc System: Intel Client Systems product: NUC10i3FNK v:
K61359-304 serial: <superuser required> Chassis: Intel Corporation type: 35 v:
2.0
Mobo: Intel model: NUC10i3FNB v: K61362-303 serial: <superuser required>
part-nu: BXNUC10i3FNK uuid: <superuser required> UEFI: Intel v:
FNCML357.0052.2021.0409.1144 date: 04/09/2021
CPU: Info: dual core model: Intel Core i3-10110U bits: 64 type: MT MCP smt:
enabled
arch: Comet/Whiskey Lake note: check rev: C cache: L1: 128 KiB L2: 512 KiB
L3: 4 MiB Speed (MHz): avg: 3300 high: 3301 min/max: 400/4100 cores: 1: 3301 2:
3300 3: 3300 4: 3300 bogomips: 20799
Flags: avx avx2 ht lm nx pae sse sse2 sse3 sse4_1 sse4_2 ssse3 vmx
Graphics: Device-1: Intel CometLake-U GT2 [UHD Graphics] driver: i915 v:
kernel arch: Gen-9.5 ports:
active: DP-1 empty: DP-2,HDMI-A-1 bus-ID: 00:02.0 chip-ID: 8086:9b41
class-ID: 0300
Display: x11 server: X.Org v: 21.1.11 with: Xwayland v: 23.2.6 driver: X:
loaded: modesetting
unloaded: fbdev,vesa dri: iris gpu: i915 display-ID: :0 screens: 1
Screen-1: 0 s-res: 1920x1080 s-dpi: 96 s-size: 508x285mm (20.00x11.22")
s-diag: 582mm (22.93")
Monitor-1: DP-1 model: Acer SH242Y serial: <filter> res: 1920x1080 hz: 60
dpi: 92
size: 530x290mm (20.87x11.42") diag: 604mm (23.8") modes: max: 1920x1080 min:
720x400
API: EGL v: 1.5 hw: drv: intel iris platforms: device: 0 drv: iris device: 1
drv: swrast
surfaceless: drv: iris x11: drv: iris inactive: gbm,wayland
API: OpenGL v: 4.6 compat-v: 4.5 vendor: intel mesa v: 24.0.9-0ubuntu0.2
glx-v: 1.4
direct-render: yes renderer: Mesa Intel UHD Graphics (CML GT2) device-ID:
8086:9b41
Audio: Device-1: Intel Comet Lake PCH-LP cAVS driver: snd_hda_intel v: kernel
bus-ID: 00:1f.3 chip-ID: 8086:02c8 class-ID: 0403
API: ALSA v: k6.8.0-48-generic status: kernel-api
Server-1: PipeWire v: 1.0.5 status: active with: 1: pipewire-pulse status:
active
2: wireplumber status: active 3: pipewire-alsa type: plugin
Network: Device-1: Intel Comet Lake PCH-LP CNVi WiFi driver: iwlwifi v:
kernel bus-ID: 00:14.3 chip-ID: 8086:02f0 class-ID: 0280
IF: wlp0s20f3 state: up mac: <filter>
Device-2: Intel Ethernet I219-V driver: e1000e v: kernel port: N/A bus-ID:
00:1f.6 chip-ID: 8086:0d4f class-ID: 0200
IF: eno1 state: down mac: <filter>
The second NUC was a NUC7JYB Celeron(R) J4005 . Not sure of the
display hardware but did the same thing.
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