apport information ** Attachment added: "UdevDb.txt" https://bugs.launchpad.net/bugs/2017642/+attachment/5668489/+files/UdevDb.txt
-- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/2017642 Title: USB webcam microphone not working Status in linux package in Ubuntu: Confirmed Bug description: I am running Lunar Lobster and have an issue with the microphone on my Webcam. Note that the Webcam works fine under Windows and I also had the same issue with Kinetic Kudu. The output from uname is: Linux xxxxxx-NUC5I5MYHE 6.2.0-20-generic #20-Ubuntu SMP PREEMPT_DYNAMIC Thu Apr 6 07:48:48 UTC 2023 x86_64 x86_64 x86_64 GNU/Linux The output from dmesg is: [67778.690626] usb 2-1: new high-speed USB device number 7 using xhci_hcd [67778.865817] usb 2-1: New USB device found, idVendor=0c45, idProduct=6368, bcdDevice= 1.00 [67778.865832] usb 2-1: New USB device strings: Mfr=2, Product=1, SerialNumber=3 [67778.865839] usb 2-1: Product: ACR010 USB Webcam [67778.865844] usb 2-1: Manufacturer: Sonix Technology Co., Ltd. [67778.865848] usb 2-1: SerialNumber: SN0001 [67778.876011] usb 2-1: Found UVC 1.00 device ACR010 USB Webcam (0c45:6368) [67778.910721] input: ACR010 USB Webcam: ACR010 USB as /devices/pci0000:00/0000:00:14.0/usb2/2-1/2-1:1.0/input/input15 [67778.941519] usb 2-1: 3:1: cannot get freq at ep 0x84 [67779.277854] usb 2-1: 3:1: cannot get freq at ep 0x84 [67779.340762] usb 2-1: 3:1: cannot get freq at ep 0x84 Please let me know if you need any more information or would like me to test anything. --- ProblemType: Bug ApportVersion: 2.26.1-0ubuntu2 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC2: lfield 2332 F.... wireplumber /dev/snd/controlC0: lfield 2332 F.... wireplumber /dev/snd/controlC1: lfield 2332 F.... wireplumber /dev/snd/seq: lfield 2325 F.... pipewire CRDA: N/A CasperMD5CheckResult: pass CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 23.04 InstallationDate: Installed on 2022-05-02 (358 days ago) InstallationMedia: Ubuntu 22.04 LTS "Jammy Jellyfish" - Release amd64 (20220419) MachineType: Intel NUC5I5MYHE Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-6.2.0-20-generic root=UUID=136b697c-2a98-4da5-a136-8c7e2501405e ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 6.2.0-20.20-generic 6.2.6 RelatedPackageVersions: linux-restricted-modules-6.2.0-20-generic N/A linux-backports-modules-6.2.0-20-generic N/A linux-firmware 20230323.gitbcdcfbcf-0ubuntu1 Tags: lunar wayland-session Uname: Linux 6.2.0-20-generic x86_64 UpgradeStatus: Upgraded to lunar on 2023-04-24 (1 days ago) UserGroups: adm cdrom dip docker kvm lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 12/07/2015 dmi.bios.release: 5.6 dmi.bios.vendor: Intel Corporation dmi.bios.version: MYBDWi5v.86A.0027.2015.1207.1917 dmi.board.name: NUC5i5MYBE dmi.board.vendor: Intel Corporation dmi.board.version: H47797-207 dmi.chassis.asset.tag: TTL dmi.chassis.type: 3 dmi.chassis.vendor: Intel dmi.modalias: dmi:bvnIntelCorporation:bvrMYBDWi5v.86A.0027.2015.1207.1917:bd12/07/2015:br5.6:svnIntel:pnNUC5I5MYHE:pvr:rvnIntelCorporation:rnNUC5i5MYBE:rvrH47797-207:cvnIntel:ct3:cvr:sku: dmi.product.family: Intel NUC dmi.product.name: NUC5I5MYHE dmi.sys.vendor: Intel To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/2017642/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
