This change was made by a bot.
** Changed in: linux (Ubuntu)
Status: New => Confirmed
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https://bugs.launchpad.net/bugs/2006994
Title:
Ubuntu 22.10 and Dell Latitude 7390 – screen does not turn back on
after waking up from sleep
Status in linux package in Ubuntu:
Confirmed
Bug description:
Ubuntu 22.10 and Dell Latitude 7390 – screen does not turn back on
after waking up from sleep
Scenario:
Fresh and clean Ubuntu 22.10 install on Latitude 7390, requiring
nomodeset kernel boot option to be added in GRUB at boot time when
booting from USB stick. This can be achieved by following instructions
from here: https://www.dell.com/support/kbdoc/en-uk/000123893/manual-
nomodeset-kernel-boot-line-option-for-linux-booting
Then, nomodeset needs to be permanently added to /etc/default/grub
Followed instructions from
https://askubuntu.com/questions/38780/how-do-i-set-nomodeset-after-ive-already-installed-ubuntu
If nomodeset is not added, Dell Latitude 7390 will freeze at one point
or another, either before reaching the Gnome desktop, either little
after. This is the case with both, installing Ubuntu 22.10 from Live
USB and running Ubuntu 22.10 after install the install (and having the
USB stick disconnected).
The issue after having Ubuntu 22.10 installed on Dell Latitude 7390 and
having nomodeset permanently added to GRUB for each boot is:
If by chance the system goes into sleep, after waking up, there is a
totally pitch-black screen; nothing shows up, no screen backlight
either. However, caps-lock works and I am able to log in to the system
via ssh and can see the system is up an running well. I can even issue
a request to send the system to sleep by “sudo systemctl suspend” and
then wake the the system up several times without loosing ssh access,
however, the screen will remain pitch-black.
Other tries to troubleshoot and see if the system can be brought back with a
working display (while nomodeset kernel option is being used):
1. sudo systemctl suspend -i
>>> this will result in an unusable system after waking up, again, with a
pitch-black screen; moreover, the caps-lock would not work, the keyboard
backlight won’t work, ssh won’t work; I need a hard reset to get the system
back up.
2. start the system in single user mode by inserting “single” in GRUB at boot
time;
>>> the system will be unusable after waking up, same as in try 1.
3. after a normal boot into the GNOME desktop with kernel nomodeset
option and investigating the dmesg for any acpi, no error could be
found.
Tried to read up on other possible solutions, while stumbled upon the ubuntu
wiki page below:
https://wiki.ubuntu.com/UnderstandingSuspend
Unfortunately, to not much help so far.
Other notes:
N1. All the above were done by having the latest BIOS v1.30.0
N2. This laptop came with Windows 10 Pro which works fine: goes into suspend
and wakes up fine, with working screen and display.
N3. Dell Latitude 7390 was released on 15 Feb 2018 ( source:
https://www.laptoparena.net/dell/notebook-dell-latitude-7390-n025l739013emea-black-12984
) and the user manual states it has support for Ubuntu. Therefore, other older
and major Ubuntu versions were given a try, along with a new version of Fedora:
N3.1 – Ubuntu 22.04
N3.2 – Ubuntu 18.04.6
N3.3 – Ubuntu 16.04.7
N3.4 – Fedora-Workstation-Live-x86_64-37-1.7
Each of the above will freeze at one point or another if nomodeset is not
used, except the Ubuntu 18.04.6 and Ubuntu 16.04.7 which will run well and
install well from the USB Live stick and will also run fine after the install,
until the system goes into sleep, after which, when the system is awake, the
screen is black and will have nothing displayed.
Any advice will be appreciated. Thank you!
ProblemType: Bug
DistroRelease: Ubuntu 22.10
Package: linux-image-5.19.0-31-generic 5.19.0-31.32
ProcVersionSignature: Ubuntu 5.19.0-31.32-generic 5.19.17
Uname: Linux 5.19.0-31-generic x86_64
ApportVersion: 2.23.1-0ubuntu3
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: tuser 2832 F.... wireplumber
/dev/snd/seq: tuser 2829 F.... pipewire
CRDA: N/A
CasperMD5CheckResult: pass
CurrentDesktop: ubuntu:GNOME
Date: Sat Feb 11 13:37:59 2023
InstallationDate: Installed on 2023-01-15 (27 days ago)
InstallationMedia: Ubuntu 22.10 "Kinetic Kudu" - Release amd64 (20221020)
Lsusb:
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 003: ID 8087:0a2b Intel Corp. Bluetooth wireless interface
Bus 001 Device 002: ID 0bda:5650 Realtek Semiconductor Corp. Integrated
Webcam_HD
Bus 001 Device 004: ID 0a5c:5832 Broadcom Corp. 5880
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: Dell Inc. Latitude 7390
ProcEnviron:
LANGUAGE=en_GB:en
PATH=(custom, no user)
XDG_RUNTIME_DIR=<set>
LANG=en_GB.UTF-8
SHELL=/bin/bash
ProcFB: 0 EFI VGA
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.19.0-31-generic
root=UUID=ef0306ad-ea82-4608-b711-ee16cf13a267 ro debug nomodeset
ignore_loglevel
RelatedPackageVersions:
linux-restricted-modules-5.19.0-31-generic N/A
linux-backports-modules-5.19.0-31-generic N/A
linux-firmware 20220923.gitf09bebf3-0ubuntu1
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
WifiSyslog:
dmi.bios.date: 11/20/2022
dmi.bios.release: 1.30
dmi.bios.vendor: Dell Inc.
dmi.bios.version: 1.30.0
dmi.board.name: 09386V
dmi.board.vendor: Dell Inc.
dmi.board.version: A00
dmi.chassis.type: 10
dmi.chassis.vendor: Dell Inc.
dmi.modalias:
dmi:bvnDellInc.:bvr1.30.0:bd11/20/2022:br1.30:svnDellInc.:pnLatitude7390:pvr:rvnDellInc.:rn09386V:rvrA00:cvnDellInc.:ct10:cvr:sku081B:
dmi.product.family: Latitude
dmi.product.name: Latitude 7390
dmi.product.sku: 081B
dmi.sys.vendor: Dell Inc.
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