apport information ** Attachment added: "ProcCpuinfoMinimal.txt" https://bugs.launchpad.net/bugs/1990989/+attachment/5619476/+files/ProcCpuinfoMinimal.txt
-- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1990989 Title: Sound Not working in Asus vivobook pro 15 OLED K6500ZC Status in linux package in Ubuntu: Incomplete Bug description: I just purchase new laptop(Asus vivobook pro 15 OLED K6500ZC 12th Gen Intel® Core™ i5-12450H × 12) and installed the ubuntu 20.04. Sound is not working, Please someone help me to resolve this sound issue. it's not working in speaker as well as in earphone. istributor ID: Ubuntu Description: Ubuntu 20.04.5 LTS Release: 20.04 Codename: focal 20: PCI 1f.3: 0403 Audio device [Created at pci.386] Unique ID: nS1_.flHmB6T1h_A SysFS ID: /devices/pci0000:00/0000:00:1f.3 SysFS BusID: 0000:00:1f.3 Hardware Class: sound Model: "Intel Audio device" Vendor: pci 0x8086 "Intel Corporation" Device: pci 0x51c8 SubVendor: pci 0x1043 "ASUSTeK Computer Inc." SubDevice: pci 0x10d3 Revision: 0x01 Driver: "snd_hda_intel" Driver Modules: "snd_hda_intel" Memory Range: 0x6131288000-0x613128bfff (rw,non-prefetchable) Memory Range: 0x6131000000-0x61310fffff (rw,non-prefetchable) IRQ: 178 (1284 events) Module Alias: "pci:v00008086d000051C8sv00001043sd000010D3bc04sc03i80" Driver Info #0: Driver Status: snd_hda_intel is active Driver Activation Cmd: "modprobe snd_hda_intel" Driver Info #1: Driver Status: snd_sof_pci_intel_tgl is active Driver Activation Cmd: "modprobe snd_sof_pci_intel_tgl" Config Status: cfg=new, avail=yes, need=no, active=unknown 25: PCI 100.1: 0403 Audio device [Created at pci.386] Unique ID: NXNs.OIaaOc5y71E Parent ID: vSkL.F0PkNYhh6H4 SysFS ID: /devices/pci0000:00/0000:00:01.0/0000:01:00.1 SysFS BusID: 0000:01:00.1 Hardware Class: sound Model: "nVidia Audio device" Vendor: pci 0x10de "nVidia Corporation" Device: pci 0x2291 SubVendor: pci 0x1043 "ASUSTeK Computer Inc." SubDevice: pci 0x131d Revision: 0xa1 Driver: "snd_hda_intel" Driver Modules: "snd_hda_intel" Memory Range: 0x86080000-0x86083fff (rw,non-prefetchable) IRQ: 17 (180 events) Module Alias: "pci:v000010DEd00002291sv00001043sd0000131Dbc04sc03i00" Driver Info #0: Driver Status: snd_hda_intel is active Driver Activation Cmd: "modprobe snd_hda_intel" Config Status: cfg=new, avail=yes, need=no, active=unknown Attached to: #11 (PCI bridge) --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu27.24 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: jay 1612 F.... pulseaudio /dev/snd/controlC1: jay 1612 F.... pulseaudio CasperMD5CheckResult: skip CurrentDesktop: ubuntu:GNOME DistroRelease: Ubuntu 20.04 InstallationDate: Installed on 2022-09-26 (0 days ago) InstallationMedia: Ubuntu 20.04.5 LTS "Focal Fossa" - Release amd64 (20220831) MachineType: ASUSTeK COMPUTER INC. Vivobook_ASUSLaptop K6500ZC_K6500ZC NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 i915drmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-5.15.0-48-generic root=UUID=534ba819-b920-4f04-96f9-7e3c48cddcb4 ro quiet splash vt.handoff=7 ProcVersionSignature: Ubuntu 5.15.0-48.54~20.04.1-generic 5.15.53 RelatedPackageVersions: linux-restricted-modules-5.15.0-48-generic N/A linux-backports-modules-5.15.0-48-generic N/A linux-firmware 1.187.33 Tags: focal Uname: Linux 5.15.0-48-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin lxd plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 07/05/2022 dmi.bios.release: 5.25 dmi.bios.vendor: American Megatrends International, LLC. dmi.bios.version: K6500ZC.300 dmi.board.asset.tag: ATN12345678901234567 dmi.board.name: K6500ZC dmi.board.vendor: ASUSTeK COMPUTER INC. dmi.board.version: 1.0 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: ASUSTeK COMPUTER INC. dmi.chassis.version: 1.0 dmi.modalias: dmi:bvnAmericanMegatrendsInternational,LLC.:bvrK6500ZC.300:bd07/05/2022:br5.25:svnASUSTeKCOMPUTERINC.:pnVivobook_ASUSLaptopK6500ZC_K6500ZC:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnK6500ZC:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0:sku: dmi.product.family: Vivobook dmi.product.name: Vivobook_ASUSLaptop K6500ZC_K6500ZC dmi.product.version: 1.0 dmi.sys.vendor: ASUSTeK COMPUTER INC. To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1990989/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
