Thank you for taking the time to report this bug and helping to make Ubuntu better.
Please execute the following command only once, as it will automatically gather debugging information, in a terminal: apport-collect 1959348 When reporting bugs in the future please use apport by using 'ubuntu- bug' and the name of the package affected. You can learn more about this functionality at https://wiki.ubuntu.com/ReportingBugs. Please note: `ubuntu-bug`, `apport` & bug reporting tools are provided with Ubuntu by default, many require manual addition for some releases of downstream OSes based on Ubuntu (eg. Linux Mint). You should check with your distribution first. Also note I've marked this as 'incomplete'. On completion of the `apport-collect` which will cause package & other details to populate fields in this report (currently empty), the status should be returned to "New". If you are unable to run these using the kernels that 'crash', you can use other recent kernels, but please note that via comment." ** Changed in: linux (Ubuntu) Status: New => Incomplete -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1959348 Title: Linux Mint kernels 5.13.0-21, -22, -23, -25, & -27 Induce Laptop Screen Crash Status in linux package in Ubuntu: Incomplete Bug description: Please accept my apologies up front for any inefficiencies this format may induce, as I'm a very casual user who has just started to scratch the surface of Linux distro usage. I have read the instructions on the report submission page and I believe I am following the guidance, but if I'm not it's because of unfamiliarity and general ignorance. I beg for your patience and understanding. For the listed kernels in the summary line (kernels 5.13.0-21, -22, -23, -25, and -27), my Acer Swift 3 laptop's screen crashes/reverts to snow/white noise immediately whenever the following conditions are met: 1) Any video peripheral is connected to the laptop via the HDMI port directly or through a USB-C hub with HDMI input AND 2) The "Mirror" selection is toggled in the Display Manager GUI OR 3) The HDMI cable is removed from the HDMI port/USB-C hub I can confirm that: 1) The HDMI cable is not the culprit because this issue doesn't manifest itself with Win10 or with Manjaro Linux, and 2) running Linux Mint 20.3 with the 5.11.0-46 kernel does not manifest any of the described screen crash issues listed above. That is to say, the laptop and peripheral HDMI display run stably/without issue while running Linux Mint 20.3 kernel 5.11.0-46 For your diagnostic consideration: System Info: [code] System: Kernel: 5.11.0-46-generic x86_64 bits: 64 compiler: N/A Desktop: Cinnamon 5.2.7 wm: muffin dm: LightDM Distro: Linux Mint 20.3 Una base: Ubuntu 20.04 focal Machine: Type: Laptop System: Acer product: Swift SF314-42 v: V1.10 serial: <filter> Mobo: RO model: Kona_RN v: V1.10 serial: <filter> UEFI: Insyde v: 1.10 date: 05/13/2021 Battery: ID-1: BAT1 charge: 15.4 Wh condition: 49.2/47.8 Wh (103%) volts: 10.9/11.2 model: LGC AP18C8K serial: <filter> status: Discharging CPU: Topology: 8-Core model: AMD Ryzen 7 4700U with Radeon Graphics bits: 64 type: MCP arch: Zen rev: 1 L2 cache: 4096 KiB flags: avx avx2 lm nx pae sse sse2 sse3 sse4_1 sse4_2 sse4a ssse3 svm bogomips: 31938 Speed: 1397 MHz min/max: 1400/2000 MHz Core speeds (MHz): 1: 1397 2: 1397 3: 1396 4: 1397 5: 1908 6: 1761 7: 1736 8: 2286 Graphics: Device-1: AMD Renoir vendor: Acer Incorporated ALI driver: amdgpu v: kernel bus ID: 03:00.0 chip ID: 1002:1636 Display: x11 server: X.Org 1.20.13 driver: amdgpu,ati unloaded: fbdev,modesetting,vesa resolution: 1920x1080~60Hz, 1920x1080~60Hz OpenGL: renderer: llvmpipe (LLVM 12.0.0 256 bits) v: 4.5 Mesa 21.0.3 compat-v: 3.1 direct render: Yes Audio: Device-1: AMD vendor: Acer Incorporated ALI driver: snd_hda_intel v: kernel bus ID: 03:00.1 chip ID: 1002:1637 Device-2: AMD Raven/Raven2/FireFlight/Renoir Audio Processor vendor: Acer Incorporated ALI driver: snd_rn_pci_acp3x v: kernel bus ID: 03:00.5 chip ID: 1022:15e2 Device-3: AMD Family 17h HD Audio vendor: Acer Incorporated ALI driver: snd_hda_intel v: kernel bus ID: 03:00.6 chip ID: 1022:15e3 Sound Server: ALSA v: k5.11.0-46-generic Network: Device-1: Intel Wi-Fi 6 AX200 driver: iwlwifi v: kernel bus ID: 01:00.0 chip ID: 8086:2723 IF: wlp1s0 state: up mac: <filter> Drives: Local Storage: total: 931.51 GiB used: 28.05 GiB (3.0%) ID-1: /dev/nvme0n1 vendor: Western Digital model: WDBRPG0010BNC-WRSN size: 931.51 GiB speed: 31.6 Gb/s lanes: 4 serial: <filter> Partition: ID-1: / size: 183.37 GiB used: 28.03 GiB (15.3%) fs: ext4 dev: /dev/nvme0n1p5 USB: Hub: 1-0:1 info: Full speed (or root) Hub ports: 4 rev: 2.0 chip ID: 1d6b:0002 Device-1: 1-4:6 info: Intel type: Bluetooth driver: btusb rev: 2.0 chip ID: 8087:0029 Hub: 2-0:1 info: Full speed (or root) Hub ports: 2 rev: 3.1 chip ID: 1d6b:0003 Hub: 3-0:1 info: Full speed (or root) Hub ports: 4 rev: 2.0 chip ID: 1d6b:0002 Device-2: 3-1:2 info: LighTuning EgisTec EH575 type: <vendor specific> driver: N/A rev: 2.0 chip ID: 1c7a:0575 Device-3: 3-4:3 info: Microsoft Notebook Optical Mouse with Tilt Wheel type: Mouse driver: hid-generic,usbhid rev: 2.0 chip ID: 045e:00d2 Hub: 4-0:1 info: Full speed (or root) Hub ports: 2 rev: 3.1 chip ID: 1d6b:0003 Sensors: System Temperatures: cpu: 41.8 C mobo: N/A gpu: amdgpu temp: 40 C Fan Speeds (RPM): N/A Repos: No active apt repos in: /etc/apt/sources.list Active apt repos in: /etc/apt/sources.list.d/brave-browser-release.list 1: deb [signed-by=/usr/share/keyrings/brave-browser-archive-keyring.gpg arch=amd64] https: //brave-browser-apt-release.s3.brave.com/ stable main Active apt repos in: /etc/apt/sources.list.d/google-chrome.list 1: deb [arch=amd64] https: //dl.google.com/linux/chrome/deb/ stable main Active apt repos in: /etc/apt/sources.list.d/official-package-repositories.list 1: deb http: //mintmirror.math.washington.edu/linuxmint-repo una main upstream import backport 2: deb http: //mirrors.accretive-networks.net/ubuntu focal main restricted universe multiverse 3: deb http: //mirrors.accretive-networks.net/ubuntu focal-updates main restricted universe multiverse 4: deb http: //mirrors.accretive-networks.net/ubuntu focal-backports main restricted universe multiverse 5: deb http: //security.ubuntu.com/ubuntu/ focal-security main restricted universe multiverse 6: deb http: //archive.canonical.com/ubuntu/ focal partner Info: Processes: 304 Uptime: 26m Memory: 15.01 GiB used: 3.17 GiB (21.1%) Init: systemd v: 245 runlevel: 5 Compilers: gcc: 9.3.0 alt: 9 Client: Unknown python3.8 client inxi: 3.0.38 [/code] cat /proc/version_signature > version.log: No reports/outputs listed from that command sudo lspci -vnvn > lspci-vnvn.log: No reports/outputs listed from that command Thanks. Please advise if I may be of any further assistance. Very Respectfully, John McGee To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1959348/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
