** Also affects: intel-microcode (Ubuntu)
Importance: Undecided
Status: New
** No longer affects: grub2 (Ubuntu Bionic)
** No longer affects: grub2 (Ubuntu)
** No longer affects: linux-oem (Ubuntu)
** Also affects: intel-microcode (Ubuntu Focal)
Importance: Undecided
Status: New
** Also affects: intel-microcode (Ubuntu Bionic)
Importance: Undecided
Status: New
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You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux-oem in Ubuntu.
https://bugs.launchpad.net/bugs/1880663
Title:
Dell Latitude 7300 sometimes stuck at purple screen after grub and
fails to boot up
Status in OEM Priority Project:
New
Status in intel-microcode package in Ubuntu:
New
Status in intel-microcode source package in Bionic:
New
Status in intel-microcode source package in Focal:
New
Bug description:
With linux-4.15.0-1081 kernel, it usually stuck at purple screen after grub.
There is no any log in journal when it fails to boot up, and earlyprintk
shows nothing on the screen, either.
System Information
Manufacturer: Dell Inc.
Product Name: Latitude 7300
Version: Not Specified
Serial Number: J83ZST2
UUID: 4C4C4544-0038-3310-805A-CAC04F535432
Wake-up Type: Power Switch
SKU Number: 08E0
Family: Latitude
BIOS Information
Vendor: Dell Inc.
Version: 1.6.1
Release Date: 11/14/2019
Address: 0xF0000
Runtime Size: 64 kB
ROM Size: 24 MB
Characteristics:
PCI is supported
PNP is supported
BIOS is upgradeable
BIOS shadowing is allowed
Boot from CD is supported
Selectable boot is supported
EDD is supported
Japanese floppy for NEC 9800 1.2 MB is supported (int 13h)
5.25"/1.2 MB floppy services are supported (int 13h)
3.5"/720 kB floppy services are supported (int 13h)
3.5"/2.88 MB floppy services are supported (int 13h)
Print screen service is supported (int 5h)
8042 keyboard services are supported (int 9h)
Serial services are supported (int 14h)
Printer services are supported (int 17h)
ACPI is supported
USB legacy is supported
Smart battery is supported
BIOS boot specification is supported
Function key-initiated network boot is supported
Targeted content distribution is supported
UEFI is supported
BIOS Revision: 1.6
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