This bug is missing log files that will aid in diagnosing the problem. While running an Ubuntu kernel (not a mainline or third-party kernel) please enter the following command in a terminal window:
apport-collect 1853440 and then change the status of the bug to 'Confirmed'. If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'. This change has been made by an automated script, maintained by the Ubuntu Kernel Team. ** Changed in: linux (Ubuntu) Status: New => Incomplete -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1853440 Title: Volume either 0 or 100% on Lenovo X1 Carbon G7 Status in gnome-shell package in Ubuntu: New Status in linux package in Ubuntu: Incomplete Bug description: Volume increasing or decreasing doesn't work. I can only toggle sound on (= 100%) and off (= 0%). What I found out is that the Master channel seems to have no effect for volume adjustments, but the PCM channel does. If the sound is muted, PCM is set to 0 and therefore the sound is toggled off, but when I increase the sound a bit, PCM jumps straight to 100, causing the speakers to be very load. I have attached alsa-info output. System environment: Pop!_OS 19.10 Release: 19.10 Alsa-Version: alsa-base: 1.0.25 Sound Card: HDA-Intel Codec: Realtek ALC285 --- ProblemType: Bug ApportVersion: 2.20.11-0ubuntu8.2 Architecture: amd64 CurrentDesktop: pop:GNOME DisplayManager: gdm3 DistroRelease: Pop!_OS 19.10 Package: linux PackageArchitecture: amd64 ProcVersionSignature: Ubuntu 5.3.0-22.24+system76~1573659475~19.10~26b2022-generic 5.3.7 RelatedPackageVersions: mutter-common 3.34.1+git20191107-1ubuntu1~19.10.1pop0~1573683812~19.10~50e928a Tags: third-party-packages eoan Uname: Linux 5.3.0-22-generic x86_64 UnreportableReason: This is not an official Pop!_OS package. Please remove any third party package and try again. UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm sudo _MarkForUpload: True To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/gnome-shell/+bug/1853440/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp