Thank you for your bug report, it's not exactly clear to me what's the problem you are reporting but there are several problems there - the debconf dialog opened in the background, not making obvious that the update is blocked on input - the way debconf is listed with a question mark is suboptimal - the fact it's prompting/failing to communicate why it's prompting about?
The main issue there was the password prompt. Do you get confused by the UI? Or the purpose of the prompt? Or you don't know what passphrase it's asking about? Do you maybe have a screenshot of what the UI you had was looking like? - ** Summary changed: - Software Updater hanging indefinitely + Software Updater hanging indefinitely waiting for secure boot key entry -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1818350 Title: Software Updater hanging indefinitely waiting for secure boot key entry Status in grub2-signed package in Ubuntu: Confirmed Bug description: A few hours ago I turned on my computer (it was completely shut down) and Software Updater immediately popped up. I gave it permission to install updates. I edited some Google Docs in Chrome while Software Updater worked. I had no other programs open. At some point a window called "Debconf" opened in the background. That window is grayed out and its icon on the left sidebar is a question mark. I assume it's related to the Software Updater problem...somehow. I clicked "Details" in Software Updater to see what the holdup was. I have copy-pasted out the output with Ctrl+Insert: DKMS: uninstall completed. ------------------------------ Deleting module version: 4.3.36 completely from the DKMS tree. ------------------------------ Done. Unpacking virtualbox-dkms (4.3.36-dfsg-1+deb8u1ubuntu1.14.04.2) over (4.3.36-dfsg-1+deb8u1ubuntu1.14.04.1) ... Preparing to unpack .../virtualbox_4.3.36-dfsg-1+deb8u1ubuntu1.14.04.2_amd64.deb ... Unpacking virtualbox (4.3.36-dfsg-1+deb8u1ubuntu1.14.04.2) over (4.3.36-dfsg-1+deb8u1ubuntu1.14.04.1) ... Processing triggers for man-db (2.6.7.1-1ubuntu1) ... Processing triggers for desktop-file-utils (0.22-1ubuntu1.1) ... Processing triggers for mime-support (3.54ubuntu1.1) ... Processing triggers for gnome-menus (3.10.1-0ubuntu2) ... Processing triggers for bamfdaemon (0.5.1+14.04.20140409-0ubuntu1) ... Rebuilding /usr/share/applications/bamf-2.index... Processing triggers for hicolor-icon-theme (0.13-1) ... Processing triggers for ureadahead (0.100.0-16) ... Processing triggers for shared-mime-info (1.2-0ubuntu3) ... Unknown media type in type 'all/all' Unknown media type in type 'all/allfiles' Unknown media type in type 'uri/mms' Unknown media type in type 'uri/mmst' Unknown media type in type 'uri/mmsu' Unknown media type in type 'uri/pnm' Unknown media type in type 'uri/rtspt' Unknown media type in type 'uri/rtspu' Setting up libapt-inst1.5:amd64 (1.0.1ubuntu2.20) ... Setting up libsqlite3-0:amd64 (3.8.2-1ubuntu2.2) ... Setting up sqlite3 (3.8.2-1ubuntu2.2) ... Setting up mountall (2.53ubuntu1) ... Setting up libkrb5support0:i386 (1.12+dfsg-2ubuntu5.4) ... Setting up libkrb5support0:amd64 (1.12+dfsg-2ubuntu5.4) ... Setting up libk5crypto3:i386 (1.12+dfsg-2ubuntu5.4) ... Setting up libk5crypto3:amd64 (1.12+dfsg-2ubuntu5.4) ... Setting up libkrb5-3:i386 (1.12+dfsg-2ubuntu5.4) ... Setting up libkrb5-3:amd64 (1.12+dfsg-2ubuntu5.4) ... Setting up libgssapi-krb5-2:i386 (1.12+dfsg-2ubuntu5.4) ... Setting up libgssapi-krb5-2:amd64 (1.12+dfsg-2ubuntu5.4) ... Setting up libcurl3-gnutls:amd64 (7.35.0-1ubuntu2.20) ... Setting up libpolkit-gobject-1-0:amd64 (0.105-4ubuntu3.14.04.5) ... Setting up libp11-kit-gnome-keyring:amd64 (3.10.1-1ubuntu4.4) ... Setting up gnome-keyring (3.10.1-1ubuntu4.4) ... Setting up ca-certificates (20170717~14.04.2) ... Setting up libarchive13:amd64 (3.1.2-7ubuntu2.8) ... Setting up libavahi-common-data:amd64 (0.6.31-4ubuntu1.3) ... Setting up libavahi-common-data:i386 (0.6.31-4ubuntu1.3) ... Setting up libavahi-common3:i386 (0.6.31-4ubuntu1.3) ... Setting up libavahi-common3:amd64 (0.6.31-4ubuntu1.3) ... Setting up libavahi-client3:amd64 (0.6.31-4ubuntu1.3) ... Setting up libavahi-client3:i386 (0.6.31-4ubuntu1.3) ... Setting up libavahi-core7:amd64 (0.6.31-4ubuntu1.3) ... Setting up libavahi-glib1:amd64 (0.6.31-4ubuntu1.3) ... Setting up libavahi-gobject0:amd64 (0.6.31-4ubuntu1.3) ... Setting up libcaca0:amd64 (0.99.beta18-1ubuntu5.1) ... Setting up libcurl3:amd64 (7.35.0-1ubuntu2.20) ... Setting up curl (7.35.0-1ubuntu2.20) ... Setting up libtiff5:i386 (4.0.3-7ubuntu0.10) ... Setting up libtiff5:amd64 (4.0.3-7ubuntu0.10) ... Setting up libgd3:amd64 (2.1.0-3ubuntu0.11) ... Setting up libldb1:amd64 (1:1.1.24-0ubuntu0.14.04.2) ... Setting up python-ldb (1:1.1.24-0ubuntu0.14.04.2) ... Setting up libpam-gnome-keyring:amd64 (3.10.1-1ubuntu4.4) ... Setting up libpolkit-agent-1-0:amd64 (0.105-4ubuntu3.14.04.5) ... Setting up libpolkit-backend-1-0:amd64 (0.105-4ubuntu3.14.04.5) ... Setting up libpoppler44:amd64 (0.24.5-2ubuntu4.16) ... Setting up libpoppler-glib8:amd64 (0.24.5-2ubuntu4.16) ... Setting up libpoppler-qt4-4:amd64 (0.24.5-2ubuntu4.16) ... Setting up fonts-opensymbol (2:102.6+LibO4.2.8-0ubuntu5.5) ... Setting up libreoffice-style-human (1:4.2.8-0ubuntu5.5) ... Setting up uno-libs3 (4.2.8-0ubuntu5.5) ... Setting up ure (4.2.8-0ubuntu5.5) ... Setting up libreoffice-common (1:4.2.8-0ubuntu5.5) ... Installing new version of config file /etc/bash_completion.d/libreoffice.sh ... Setting up libspice-server1:amd64 (0.12.4-0nocelt2ubuntu1.8) ... Setting up libvncserver0:amd64 (0.9.9+dfsg-1ubuntu1.4) ... Setting up linux-image-3.13.0-165-generic (3.13.0-165.215) ... Running depmod. update-initramfs: deferring update (hook will be called later) Examining /etc/kernel/postinst.d. run-parts: executing /etc/kernel/postinst.d/apt-auto-removal 3.13.0-165-generic /boot/vmlinuz-3.13.0-165-generic run-parts: executing /etc/kernel/postinst.d/dkms 3.13.0-165-generic /boot/vmlinuz-3.13.0-165-generic Generating a new Secure Boot signing key: Generating a 2048 bit RSA private key .....................................................+++ ........................................................................................+++ writing new private key to '/var/lib/shim-signed/mok/MOK.priv' ----- I have left off the bit at the end where I tried typing in my password --- I found some people on the Internet stuck on this message and they suggested a password, but it didn't do anything, even typing it in four times. I also tried hitting Escape five times, no result. (https://devtalk.nvidia.com/default/topic/1036167/linux/stuck-trying- to-intall-nvidia-390-ubuntu-18-04-lts-/ is the Google result I found --- I now think that whatever is going on with them is something completely different, they were trying to install some nvidia thing. But they did say that interrupting "writing new private key to '/var/lib/shim-signed/mok/MOK.priv'" ruined *everything* and forced them to reinstall Ubuntu from scratch, so...I'm very reluctant to try just interrupting it and rebooting at this point.) This obviously has something to do with Secure Boot, but otherwise I don't know what this is saying. I checked debconf-show shim-signed, which says that secureboot is neither enabled nor disabled. I have no idea what that means. $ sudo debconf-show shim-signed [sudo] password for david: shim/error/secureboot_key_mismatch: * shim/disable_secureboot: false * shim/secureboot_explanation: shim/title/secureboot: shim/error/bad_secureboot_key: shim/enable_secureboot: false shim/secureboot_key_again: shim/secureboot_key: I think I'm going to try disabling Secure Boot (it was supposed to be disabled already), but I want to get all the stuff attached to this report first in case trying to disable Secure Boot bricks my computer. ProblemType: Bug DistroRelease: Ubuntu 14.04 Package: linux-image-3.13.0-164-generic 3.13.0-164.214 ProcVersionSignature: Ubuntu 3.13.0-164.214-generic 3.13.11-ckt39 Uname: Linux 3.13.0-164-generic x86_64 NonfreeKernelModules: vboxpci vboxnetadp vboxnetflt vboxdrv fglrx ApportVersion: 2.14.1-0ubuntu3.29 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC1: david 3244 F.... pulseaudio /dev/snd/controlC0: david 3244 F.... pulseaudio CurrentDesktop: Unity Date: Sat Mar 2 11:30:23 2019 HibernationDevice: RESUME=UUID=907fdd35-197c-4341-9daa-c29636443fb6 InstallationDate: Installed on 2014-06-06 (1730 days ago) InstallationMedia: Ubuntu 14.04 LTS "Trusty Tahr" - Release amd64 (20140417) MachineType: Hewlett-Packard HP Pavilion 17 Notebook PC ProcFB: 0 EFI VGA ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.13.0-164-generic.efi.signed root=UUID=1fe70a4d-bce2-4bc1-921f-d793500b9af8 ro quiet splash crashkernel=384M-:128M vt.handoff=7 RelatedPackageVersions: linux-restricted-modules-3.13.0-164-generic N/A linux-backports-modules-3.13.0-164-generic N/A linux-firmware 1.127.24 RfKill: 0: phy0: Wireless LAN Soft blocked: no Hard blocked: no SourcePackage: linux UpgradeStatus: No upgrade log present (probably fresh install) dmi.bios.date: 11/11/2014 dmi.bios.vendor: Insyde dmi.bios.version: F.35 dmi.board.asset.tag: Base Board Asset Tag dmi.board.name: 1984 dmi.board.vendor: Hewlett-Packard dmi.board.version: 01.15 dmi.chassis.type: 10 dmi.chassis.vendor: Hewlett-Packard dmi.chassis.version: Chassis Version dmi.modalias: dmi:bvnInsyde:bvrF.35:bd11/11/2014:svnHewlett-Packard:pnHPPavilion17NotebookPC:pvr0880100021305B10000620100:rvnHewlett-Packard:rn1984:rvr01.15:cvnHewlett-Packard:ct10:cvrChassisVersion: dmi.product.name: HP Pavilion 17 Notebook PC dmi.product.version: 0880100021305B10000620100 dmi.sys.vendor: Hewlett-Packard To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/grub2-signed/+bug/1818350/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
