apport information ** Attachment added: "CRDA.txt" https://bugs.launchpad.net/bugs/1782888/+attachment/5166027/+files/CRDA.txt
-- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1782888 Title: trackpad not recognised by kernel Status in linux package in Ubuntu: Confirmed Bug description: This is a new laptop with reference TongFang GI5CN5E The UK supplier is unable to give me any further details about the trackpad, but they agree that there is a problem with the Linux kernel. There is no response from the trackpad. An external mouse works fine. Further details: Linux Mint 19 (Ubuntu 18.04 - bionic) ubuntu-bug linux command did not work: *** Problem in linux-image-4.15.0-29-generic The problem cannot be reported: This is not an official Linux package. Please remove any third party package and try again. I attempted to attach various diagnostic files as per the instructions for reporting this bug but as this system is not confirming what has been attached I also attached (I hope) a file with all 4 reports. Sorry if this is noise... --- ProblemType: Bug ApportVersion: 2.20.9-0ubuntu7.2 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: mike 2775 F.... pulseaudio CurrentDesktop: X-Cinnamon DistroRelease: Linux Mint 19 HibernationDevice: RESUME=UUID=8d3430b5-51a5-4052-877b-d840f6ea53d7 InstallationDate: Installed on 2018-07-01 (19 days ago) InstallationMedia: Linux Mint 19 "Tara" - Release amd64 20180626 MachineType: PC Specialist LTD Vyper NonfreeKernelModules: nvidia_modeset nvidia Package: linux (not installed) ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/vmlinuz-4.15.0-29-generic root=/dev/mapper/mint--vg-root ro quiet splash vt.handoff=1 ProcVersionSignature: Ubuntu 4.15.0-29.31-generic 4.15.18 RelatedPackageVersions: linux-restricted-modules-4.15.0-29-generic N/A linux-backports-modules-4.15.0-29-generic N/A linux-firmware 1.173.1 Tags: tara Uname: Linux 4.15.0-29-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 04/09/2018 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: N.1.01 dmi.board.asset.tag: Standard dmi.board.name: GI5CN5E dmi.board.vendor: Tong Fang dmi.board.version: Standard dmi.chassis.asset.tag: Standard dmi.chassis.type: 10 dmi.chassis.vendor: Standard dmi.chassis.version: Standard dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrN.1.01:bd04/09/2018:svnPCSpecialistLTD:pnVyper:pvrStandard:rvnTongFang:rnGI5CN5E:rvrStandard:cvnStandard:ct10:cvrStandard: dmi.product.family: CFL dmi.product.name: Vyper dmi.product.version: Standard dmi.sys.vendor: PC Specialist LTD To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1782888/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
