You may need to run the following from a terminal: sudo apt-get install -f sudo apt-get clean sudo apt-get update
Then re-install the package or updates. If that does not resolve your issue, please mark the bug as "Confirmed" ** Package changed: linux-hwe (Ubuntu) => linux (Ubuntu) ** Changed in: linux (Ubuntu) Status: New => Incomplete ** Changed in: linux (Ubuntu) Importance: Undecided => Medium ** Also affects: linux (Ubuntu Artful) Importance: Undecided Status: New ** Changed in: linux (Ubuntu Artful) Importance: Undecided => Medium ** Changed in: linux (Ubuntu Artful) Status: New => Incomplete -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1766341 Title: package linux-image-4.13.0-39-generic 4.13.0-39.44~16.04.1 failed to install/upgrade: subprocess new pre-installation script returned error exit status 128 Status in linux package in Ubuntu: Incomplete Status in linux source package in Artful: Incomplete Bug description: Failed on upgrade ProblemType: Package DistroRelease: Ubuntu 16.04 Package: linux-image-4.13.0-39-generic 4.13.0-39.44~16.04.1 ProcVersionSignature: Ubuntu 4.13.0-39.44~16.04.1-generic 4.13.16 Uname: Linux 4.13.0-39-generic x86_64 ApportVersion: 2.20.1-0ubuntu2.16 Architecture: amd64 Date: Mon Apr 23 15:55:44 2018 ErrorMessage: subprocess new pre-installation script returned error exit status 128 InstallationDate: Installed on 2017-10-19 (185 days ago) InstallationMedia: Ubuntu 16.04.3 LTS "Xenial Xerus" - Release amd64 (20170801) RelatedPackageVersions: dpkg 1.18.4ubuntu1.4 apt 1.2.26 SourcePackage: linux-hwe Title: package linux-image-4.13.0-39-generic 4.13.0-39.44~16.04.1 failed to install/upgrade: subprocess new pre-installation script returned error exit status 128 UpgradeStatus: No upgrade log present (probably fresh install) To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1766341/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp