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** Changed in: linux (Ubuntu)
Status: New => Incomplete
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https://bugs.launchpad.net/bugs/1681313
Title:
"port does not support device sleep" on Dell Precision 5520
Status in linux package in Ubuntu:
Incomplete
Bug description:
I'm seeing messages like below on Dell Precision 5520, which is on an
Ubuntu certified hardware list:
https://certification.ubuntu.com/hardware/201610-25144/
BIOS is updated to the latest version available: 1.1.3
The system has this SATA controller:
00:17.0 SATA controller: Intel Corporation Sunrise Point-H SATA
controller [AHCI mode] (rev 31)
And this 256 GB SSD disk:
Model Number: SanDisk X400 2.5 7MM 256GB
Firmware Revision: X4130012
There is a firmware upgrade available for SSD storage on Dell website,
but unfortunately, the installer is Windows only (a weird thing for a
Ubuntu certified hardware IMO) - therefore, I was no able to apply it.
dmesg entries which show up follow below:
[35713.825698] ata2.00: exception Emask 0x10 SAct 0x4 SErr 0x4050000 action
0xe frozen
[35713.825701] ata2.00: irq_stat 0x00000040, connection status changed
[35713.825703] ata2: SError: { PHYRdyChg CommWake DevExch }
[35713.825704] ata2.00: failed command: WRITE FPDMA QUEUED
[35713.825707] ata2.00: cmd 61/18:10:e0:8d:0a/00:00:12:00:00/40 tag 2 ncq
12288 out
res 50/00:00:00:00:00/00:00:00:00:00/a0 Emask 0x10
(ATA bus error)
[35713.825709] ata2.00: status: { DRDY }
[35713.825711] ata2: hard resetting link
[35714.549641] ata2: SATA link up 1.5 Gbps (SStatus 113 SControl 310)
[35714.550813] ata2.00: ACPI cmd ef/10:06:00:00:00:00 (SET FEATURES) succeeded
[35714.550816] ata2.00: ACPI cmd f5/00:00:00:00:00:00 (SECURITY FREEZE LOCK)
filtered out
[35714.550818] ata2.00: ACPI cmd b1/c1:00:00:00:00:00 (DEVICE CONFIGURATION
OVERLAY) filtered out
[35714.550975] ata2.00: ACPI cmd 00/00:00:00:00:00:a0 (NOP) rejected by
device (Stat=0x51 Err=0x04)
[35714.553832] ata2.00: ACPI cmd ef/10:06:00:00:00:00 (SET FEATURES) succeeded
[35714.553835] ata2.00: ACPI cmd f5/00:00:00:00:00:00 (SECURITY FREEZE LOCK)
filtered out
[35714.553837] ata2.00: ACPI cmd b1/c1:00:00:00:00:00 (DEVICE CONFIGURATION
OVERLAY) filtered out
[35714.553886] ata2.00: ACPI cmd 00/00:00:00:00:00:a0 (NOP) rejected by
device (Stat=0x51 Err=0x04)
[35714.555383] ata2.00: configured for UDMA/133
[35714.555399] ahci 0000:00:17.0: port does not support device sleep
[35714.555493] ata2: EH complete
[36324.490477] ata2.00: exception Emask 0x10 SAct 0x40000000 SErr 0x4050000
action 0xe frozen
[36324.490480] ata2.00: irq_stat 0x00000040, connection status changed
[36324.490482] ata2: SError: { PHYRdyChg CommWake DevExch }
[36324.490484] ata2.00: failed command: WRITE FPDMA QUEUED
[36324.490487] ata2.00: cmd 61/18:f0:68:08:85/00:00:07:00:00/40 tag 30 ncq
12288 out
res 50/00:00:00:00:00/00:00:00:00:00/a0 Emask 0x10
(ATA bus error)
[36324.490488] ata2.00: status: { DRDY }
[36324.490490] ata2: hard resetting link
[36325.214543] ata2: SATA link up 1.5 Gbps (SStatus 113 SControl 310)
[36325.215658] ata2.00: ACPI cmd ef/10:06:00:00:00:00 (SET FEATURES) succeeded
[36325.215660] ata2.00: ACPI cmd f5/00:00:00:00:00:00 (SECURITY FREEZE LOCK)
filtered out
[36325.215662] ata2.00: ACPI cmd b1/c1:00:00:00:00:00 (DEVICE CONFIGURATION
OVERLAY) filtered out
[36325.215731] ata2.00: ACPI cmd 00/00:00:00:00:00:a0 (NOP) rejected by
device (Stat=0x51 Err=0x04)
[36325.218240] ata2.00: ACPI cmd ef/10:06:00:00:00:00 (SET FEATURES) succeeded
[36325.218242] ata2.00: ACPI cmd f5/00:00:00:00:00:00 (SECURITY FREEZE LOCK)
filtered out
[36325.218243] ata2.00: ACPI cmd b1/c1:00:00:00:00:00 (DEVICE CONFIGURATION
OVERLAY) filtered out
[36325.218293] ata2.00: ACPI cmd 00/00:00:00:00:00:a0 (NOP) rejected by
device (Stat=0x51 Err=0x04)
[36325.219965] ata2.00: configured for UDMA/133
[36325.219982] ahci 0000:00:17.0: port does not support device sleep
[36325.220079] ata2: EH complete
[38355.555685] ata2.00: exception Emask 0x10 SAct 0x8000000 SErr 0x4050000
action 0xe frozen
[38355.555688] ata2.00: irq_stat 0x00000040, connection status changed
[38355.555690] ata2: SError: { PHYRdyChg CommWake DevExch }
[38355.555693] ata2.00: failed command: READ FPDMA QUEUED
[38355.555695] ata2.00: cmd 60/20:d8:78:b4:3a/00:00:12:00:00/40 tag 27 ncq
16384 in
res 50/00:00:00:00:00/00:00:00:00:00/a0 Emask 0x10
(ATA bus error)
[38355.555697] ata2.00: status: { DRDY }
[38355.555699] ata2: hard resetting link
[38356.282999] ata2: SATA link up 1.5 Gbps (SStatus 113 SControl 310)
[38356.284112] ata2.00: ACPI cmd ef/10:06:00:00:00:00 (SET FEATURES) succeeded
[38356.284114] ata2.00: ACPI cmd f5/00:00:00:00:00:00 (SECURITY FREEZE LOCK)
filtered out
[38356.284116] ata2.00: ACPI cmd b1/c1:00:00:00:00:00 (DEVICE CONFIGURATION
OVERLAY) filtered out
[38356.284151] ata2.00: ACPI cmd 00/00:00:00:00:00:a0 (NOP) rejected by
device (Stat=0x51 Err=0x04)
[38356.286531] ata2.00: ACPI cmd ef/10:06:00:00:00:00 (SET FEATURES) succeeded
[38356.286533] ata2.00: ACPI cmd f5/00:00:00:00:00:00 (SECURITY FREEZE LOCK)
filtered out
[38356.286534] ata2.00: ACPI cmd b1/c1:00:00:00:00:00 (DEVICE CONFIGURATION
OVERLAY) filtered out
[38356.286582] ata2.00: ACPI cmd 00/00:00:00:00:00:a0 (NOP) rejected by
device (Stat=0x51 Err=0x04)
[38356.288209] ata2.00: configured for UDMA/133
[38356.288219] ahci 0000:00:17.0: port does not support device sleep
[38356.288271] ata2: EH complete
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