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apport-collect 1668746

and then change the status of the bug to 'Confirmed'.

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This change has been made by an automated script, maintained by the
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** Changed in: linux (Ubuntu)
       Status: New => Incomplete

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https://bugs.launchpad.net/bugs/1668746

Title:
  C920 Hardware Mute is set but not being unset.

Status in linux package in Ubuntu:
  Incomplete

Bug description:
  Description:  Ubuntu 16.04.2 LTS
  Release:      16.04

  What you expected to happen:
  I mute the microphone and unmute it and the webcam should get audio in.

  What happened instead:
  The webcam stays muted (on the hardware side)

  Description:
  I have a Logitech C920 webcam with built in microphone. If I plug in the USB 
the microphone works correctly. I can restart the computer and turn it on and 
everything works correctly.

  However, if I mute the video camera's microphone and then unmute it. I
  cannot get any audio to come in via the camera.

  The only way I can get it to work is to unplug the USB for 10 to 30
  seconds and re plug it back in.

  sudo pactl list sources

  State: RUNNING
        Name: alsa_input.usb-046d_HD_Pro_Webcam_C920_E8A213DF-02.analog-stereo
        Description: HD Pro Webcam C920 Analogue Stereo
        Driver: module-alsa-card.c
        Sample Specification: s16le 2ch 32000Hz
        Channel Map: front-left,front-right
        Owner Module: 26
        Mute: no
        Volume: front-left: 66638 / 102% / 0.43 dB,   front-right: 66638 / 102% 
/ 0.43 dB
                balance 0.00
        Base Volume: 9619 /  15% / -50.00 dB
        Monitor of Sink: n/a
        Latency: 30 usec, configured 40000 usec
        Flags: HARDWARE HW_MUTE_CTRL HW_VOLUME_CTRL DECIBEL_VOLUME LATENCY 
        Properties:
                alsa.resolution_bits = "16"
                device.api = "alsa"
                device.class = "sound"
                alsa.class = "generic"
                alsa.subclass = "generic-mix"
                alsa.name = "USB Audio"
                alsa.id = "USB Audio"
                alsa.subdevice = "0"
                alsa.subdevice_name = "subdevice #0"
                alsa.device = "0"
                alsa.card = "2"
                alsa.card_name = "HD Pro Webcam C920"
                alsa.long_card_name = "HD Pro Webcam C920 at 
usb-0000:00:14.0-5, high speed"
                alsa.driver_name = "snd_usb_audio"
                device.bus_path = "pci-0000:00:14.0-usb-0:5:1.2"
                sysfs.path = 
"/devices/pci0000:00/0000:00:14.0/usb1/1-5/1-5:1.2/sound/card2"
                udev.id = "usb-046d_HD_Pro_Webcam_C920_E8A213DF-02"
                device.bus = "usb"
                device.vendor.id = "046d"
                device.vendor.name = "Logitech, Inc."
                device.product.id = "082d"
                device.product.name = "HD Pro Webcam C920"
                device.serial = "046d_HD_Pro_Webcam_C920_E8A213DF"
                device.form_factor = "webcam"
                device.string = "front:2"
                device.buffering.buffer_size = "256000"
                device.buffering.fragment_size = "128000"
                device.access_mode = "mmap+timer"
                device.profile.name = "analog-stereo"
                device.profile.description = "Analogue Stereo"
                device.description = "HD Pro Webcam C920 Analogue Stereo"
                alsa.mixer_name = "USB Mixer"
                alsa.components = "USB046d:082d"
                module-udev-detect.discovered = "1"
                device.icon_name = "camera-web-usb"
        Ports:
                analog-input-mic: Microphone (priority: 8700)
        Active Port: analog-input-mic
        Formats:
                pcm

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