This bug is missing log files that will aid in diagnosing the problem. >From a terminal window please run:
apport-collect 1668746 and then change the status of the bug to 'Confirmed'. If, due to the nature of the issue you have encountered, you are unable to run this command, please add a comment stating that fact and change the bug status to 'Confirmed'. This change has been made by an automated script, maintained by the Ubuntu Kernel Team. ** Changed in: linux (Ubuntu) Status: New => Incomplete -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1668746 Title: C920 Hardware Mute is set but not being unset. Status in linux package in Ubuntu: Incomplete Bug description: Description: Ubuntu 16.04.2 LTS Release: 16.04 What you expected to happen: I mute the microphone and unmute it and the webcam should get audio in. What happened instead: The webcam stays muted (on the hardware side) Description: I have a Logitech C920 webcam with built in microphone. If I plug in the USB the microphone works correctly. I can restart the computer and turn it on and everything works correctly. However, if I mute the video camera's microphone and then unmute it. I cannot get any audio to come in via the camera. The only way I can get it to work is to unplug the USB for 10 to 30 seconds and re plug it back in. sudo pactl list sources State: RUNNING Name: alsa_input.usb-046d_HD_Pro_Webcam_C920_E8A213DF-02.analog-stereo Description: HD Pro Webcam C920 Analogue Stereo Driver: module-alsa-card.c Sample Specification: s16le 2ch 32000Hz Channel Map: front-left,front-right Owner Module: 26 Mute: no Volume: front-left: 66638 / 102% / 0.43 dB, front-right: 66638 / 102% / 0.43 dB balance 0.00 Base Volume: 9619 / 15% / -50.00 dB Monitor of Sink: n/a Latency: 30 usec, configured 40000 usec Flags: HARDWARE HW_MUTE_CTRL HW_VOLUME_CTRL DECIBEL_VOLUME LATENCY Properties: alsa.resolution_bits = "16" device.api = "alsa" device.class = "sound" alsa.class = "generic" alsa.subclass = "generic-mix" alsa.name = "USB Audio" alsa.id = "USB Audio" alsa.subdevice = "0" alsa.subdevice_name = "subdevice #0" alsa.device = "0" alsa.card = "2" alsa.card_name = "HD Pro Webcam C920" alsa.long_card_name = "HD Pro Webcam C920 at usb-0000:00:14.0-5, high speed" alsa.driver_name = "snd_usb_audio" device.bus_path = "pci-0000:00:14.0-usb-0:5:1.2" sysfs.path = "/devices/pci0000:00/0000:00:14.0/usb1/1-5/1-5:1.2/sound/card2" udev.id = "usb-046d_HD_Pro_Webcam_C920_E8A213DF-02" device.bus = "usb" device.vendor.id = "046d" device.vendor.name = "Logitech, Inc." device.product.id = "082d" device.product.name = "HD Pro Webcam C920" device.serial = "046d_HD_Pro_Webcam_C920_E8A213DF" device.form_factor = "webcam" device.string = "front:2" device.buffering.buffer_size = "256000" device.buffering.fragment_size = "128000" device.access_mode = "mmap+timer" device.profile.name = "analog-stereo" device.profile.description = "Analogue Stereo" device.description = "HD Pro Webcam C920 Analogue Stereo" alsa.mixer_name = "USB Mixer" alsa.components = "USB046d:082d" module-udev-detect.discovered = "1" device.icon_name = "camera-web-usb" Ports: analog-input-mic: Microphone (priority: 8700) Active Port: analog-input-mic Formats: pcm To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1668746/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp