apport information
** Tags added: apport-collected loki
** Description changed:
I have HP Pavilion 15 AU113TX laptop, which comes with Intel Core i5
7200U Kaby Lake processor and uses Intel Dual BandWireless-AC 3168 WiFi
+ Bluetooth Combo adapter, I have installed Ubuntu GNOME 16.04.1 on it,
and it is unable to detect WiFi adapter.
Upon running "lspci -nnk | grep -A2", I'm getting following information
about adapter.
028005:00.0 Network controller [0280]: Intel Corporation Device [8086:24fb]
(rev 10)
DeviceName: Intel Dual BandWireless-AC 3168 802.11 ac 1x1 WiFi + BT
4.0 Combo Adapter
Subsystem: Intel Corporation Device [8086:2110]
But running "rfkill list all", I see following output (WiFi missing
there).
0: hci0: Bluetooth
Soft blocked: no
Hard blocked: no
And here's the output for "dmesg | grep iwl"
[ 13.570633] iwlwifi 0000:05:00.0: Unsupported splx structure
[ 13.635662] iwlwifi 0000:05:00.0: Direct firmware load for
iwlwifi-3168-21.ucode failed with error -2
[ 13.650761] iwlwifi 0000:05:00.0: Direct firmware load for
iwlwifi-3168-20.ucode failed with error -2
[ 13.650765] iwlwifi 0000:05:00.0: no suitable firmware found!
Output for "ls -al /lib/firmware | grep 3168" Under both Stock Kernel
4.4.0-36.
-rw-r--r-- 1 root root 33168 Jul 13 01:03 hfi1_pcie.fw
+ ---
+ ApportVersion: 2.20.1-0ubuntu2.1
+ Architecture: amd64
+ AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/snd/seq',
'/dev/snd/timer'] failed with exit code 1:
+ CurrentDesktop: Pantheon
+ DistroRelease: elementary 0.4
+ InstallationDate: Installed on 2016-09-21 (2 days ago)
+ InstallationMedia: elementary OS 0.4 "Loki" - Stable amd64 (20160909)
+ IwConfig:
+ lo no wireless extensions.
+
+ eno1 no wireless extensions.
+ Lsusb:
+ Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
+ Bus 001 Device 003: ID 8087:0aa7 Intel Corp.
+ Bus 001 Device 002: ID 1bcf:2c87 Sunplus Innovation Technology Inc.
+ Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
+ MachineType: HP HP Pavilion Notebook
+ NonfreeKernelModules: wl
+ Package: linux (not installed)
+ ProcFB: 0 inteldrmfb
+ ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-38-generic
root=UUID=38aa8628-4aa2-48e4-92bd-6cd3b33b0770 ro quiet splash vt.handoff=7
+ ProcVersionSignature: Ubuntu 4.4.0-38.57-generic 4.4.19
+ RelatedPackageVersions:
+ linux-restricted-modules-4.4.0-38-generic N/A
+ linux-backports-modules-4.4.0-38-generic N/A
+ linux-firmware 1.161
+ RfKill:
+ 0: hci0: Bluetooth
+ Soft blocked: no
+ Hard blocked: no
+ Tags: loki
+ Uname: Linux 4.4.0-38-generic x86_64
+ UpgradeStatus: No upgrade log present (probably fresh install)
+ UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
+ _MarkForUpload: True
+ dmi.bios.date: 07/19/2016
+ dmi.bios.vendor: Insyde
+ dmi.bios.version: F.14
+ dmi.board.asset.tag: Type2 - Board Asset Tag
+ dmi.board.name: 8216
+ dmi.board.vendor: HP
+ dmi.board.version: 83.13
+ dmi.chassis.type: 10
+ dmi.chassis.vendor: HP
+ dmi.chassis.version: Chassis Version
+ dmi.modalias:
dmi:bvnInsyde:bvrF.14:bd07/19/2016:svnHP:pnHPPavilionNotebook:pvrType1ProductConfigId:rvnHP:rn8216:rvr83.13:cvnHP:ct10:cvrChassisVersion:
+ dmi.product.name: HP Pavilion Notebook
+ dmi.product.version: Type1ProductConfigId
+ dmi.sys.vendor: HP
** Attachment added: "AlsaInfo.txt"
https://bugs.launchpad.net/bugs/1627114/+attachment/4747240/+files/AlsaInfo.txt
--
You received this bug notification because you are a member of Kernel
Packages, which is subscribed to linux in Ubuntu.
https://bugs.launchpad.net/bugs/1627114
Title:
WiFi is not detected for Intel Dual BandWireless-AC 3168
Status in linux package in Ubuntu:
Incomplete
Bug description:
I have HP Pavilion 15 AU113TX laptop, which comes with Intel Core i5
7200U Kaby Lake processor and uses Intel Dual BandWireless-AC 3168
WiFi + Bluetooth Combo adapter, I have installed Ubuntu GNOME 16.04.1
on it, and it is unable to detect WiFi adapter.
Upon running "lspci -nnk | grep -A2", I'm getting following
information about adapter.
028005:00.0 Network controller [0280]: Intel Corporation Device [8086:24fb]
(rev 10)
DeviceName: Intel Dual BandWireless-AC 3168 802.11 ac 1x1 WiFi + BT
4.0 Combo Adapter
Subsystem: Intel Corporation Device [8086:2110]
But running "rfkill list all", I see following output (WiFi missing
there).
0: hci0: Bluetooth
Soft blocked: no
Hard blocked: no
And here's the output for "dmesg | grep iwl"
[ 13.570633] iwlwifi 0000:05:00.0: Unsupported splx structure
[ 13.635662] iwlwifi 0000:05:00.0: Direct firmware load for
iwlwifi-3168-21.ucode failed with error -2
[ 13.650761] iwlwifi 0000:05:00.0: Direct firmware load for
iwlwifi-3168-20.ucode failed with error -2
[ 13.650765] iwlwifi 0000:05:00.0: no suitable firmware found!
Output for "ls -al /lib/firmware | grep 3168" Under both Stock Kernel
4.4.0-36.
-rw-r--r-- 1 root root 33168 Jul 13 01:03 hfi1_pcie.fw
---
ApportVersion: 2.20.1-0ubuntu2.1
Architecture: amd64
AudioDevicesInUse: Error: command ['fuser', '-v', '/dev/snd/seq',
'/dev/snd/timer'] failed with exit code 1:
CurrentDesktop: Pantheon
DistroRelease: elementary 0.4
InstallationDate: Installed on 2016-09-21 (2 days ago)
InstallationMedia: elementary OS 0.4 "Loki" - Stable amd64 (20160909)
IwConfig:
lo no wireless extensions.
eno1 no wireless extensions.
Lsusb:
Bus 002 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 003: ID 8087:0aa7 Intel Corp.
Bus 001 Device 002: ID 1bcf:2c87 Sunplus Innovation Technology Inc.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
MachineType: HP HP Pavilion Notebook
NonfreeKernelModules: wl
Package: linux (not installed)
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-4.4.0-38-generic
root=UUID=38aa8628-4aa2-48e4-92bd-6cd3b33b0770 ro quiet splash vt.handoff=7
ProcVersionSignature: Ubuntu 4.4.0-38.57-generic 4.4.19
RelatedPackageVersions:
linux-restricted-modules-4.4.0-38-generic N/A
linux-backports-modules-4.4.0-38-generic N/A
linux-firmware 1.161
RfKill:
0: hci0: Bluetooth
Soft blocked: no
Hard blocked: no
Tags: loki
Uname: Linux 4.4.0-38-generic x86_64
UpgradeStatus: No upgrade log present (probably fresh install)
UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo
_MarkForUpload: True
dmi.bios.date: 07/19/2016
dmi.bios.vendor: Insyde
dmi.bios.version: F.14
dmi.board.asset.tag: Type2 - Board Asset Tag
dmi.board.name: 8216
dmi.board.vendor: HP
dmi.board.version: 83.13
dmi.chassis.type: 10
dmi.chassis.vendor: HP
dmi.chassis.version: Chassis Version
dmi.modalias:
dmi:bvnInsyde:bvrF.14:bd07/19/2016:svnHP:pnHPPavilionNotebook:pvrType1ProductConfigId:rvnHP:rn8216:rvr83.13:cvnHP:ct10:cvrChassisVersion:
dmi.product.name: HP Pavilion Notebook
dmi.product.version: Type1ProductConfigId
dmi.sys.vendor: HP
To manage notifications about this bug go to:
https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1627114/+subscriptions
--
Mailing list: https://launchpad.net/~kernel-packages
Post to : kernel-packages@lists.launchpad.net
Unsubscribe : https://launchpad.net/~kernel-packages
More help : https://help.launchpad.net/ListHelp
