apport information ** Attachment added: "ProcInterrupts.txt" https://bugs.launchpad.net/bugs/1581814/+attachment/4663256/+files/ProcInterrupts.txt
-- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1581814 Title: can't start bluetooth Status in linux package in Ubuntu: Confirmed Bug description: Bluetooth works (Asus Zenbook UX301LA) neither on Ubuntu 16.04 nor Linux Mint 17.3 (both systems updated). Bluetooth used to work on previous versions of Ubuntu and Mint. The Asus is two year-old and a quick look inside the pc shows no sign of dirt. It doesn't seem possible to remove the wireless card without resorting to wire-cutting + soldering. the following occurs: 1) with wifi enabled (wifi works perfectly): a) icon in taskbar is grayed out; b) click on icon>can turn on bluetooth + can't turn on visibility>bluetooth settings>both bluetooth and bluetooth visibility appear as "off" + the message "bluetooth is disabled" appears. 2) with wifi disabled and after re-booting Asus: a) icon in taskbar lits up; b) click on icon>can turn on bluetooth + can't turn on visibility>bluetooth settings>bluetooth appears as "on" and bluetooth visibility appear as "off" + the message "bluetooth is disabled" appears. here are a couple of terminal outputs (if relevant, forgive my total ignorance on the subject): ubuntu-bug linux == ApportVersion ================================= 2.14.1-0ubuntu3.19 == Architecture ================================= amd64 == CurrentDesktop ================================= X-Cinnamon == Date ================================= Sat May 14 14:39:57 2016 == Dependencies ================================= adduser 3.113+nmu3ubuntu3 apt-utils 1.0.1ubuntu2.13 base-passwd 3.5.33 busybox-initramfs 1:1.21.0-1ubuntu1 coreutils 8.21-1ubuntu5.4 cpio 2.11+dfsg-1ubuntu1.2 dbus 1.6.18-0ubuntu4.3 debconf 1.5.51ubuntu2 debconf-i18n 1.5.51ubuntu2 debianutils 4.4 : sudo iw dev wlan0 scan | grep -i "ds parameter set" [sudo] password for weword: DS Parameter set: channel 11 DS Parameter set: channel 1 DS Parameter set: channel 1 DS Parameter set: channel 6 DS Parameter set: channel 6 DS Parameter set: channel 6 DS Parameter set: channel 11 DS Parameter set: channel 36 cat /var/log/dmesg | grep "firmware version" [ 1.743848] psmouse serio4: elantech: assuming hardware version 4 (with firmware version 0x671f07) [ 3.527075] iwlwifi 0000:02:00.0: loaded firmware version 25.17.12.0 op_mode iwlmvm additional info: I tried to update the bios - extracted the latest BIOS 207 (if I chose the right one in the first place) - onto flash card but Bios>Advanced>Start EasyFlash can't detect any file on my (FAT32-formatted) flash card. any idea? --- ApportVersion: 2.14.1-0ubuntu3.19 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC0: weword 1722 F.... pulseaudio /dev/snd/controlC1: weword 1722 F.... pulseaudio CurrentDesktop: X-Cinnamon DistroRelease: Ubuntu 14.04 HibernationDevice: RESUME=UUID=8e1a6531-0abd-4022-a514-b51bf132748e InstallationDate: Installed on 2016-05-13 (2 days ago) InstallationMedia: Linux Mint 17.3 "Rosa" - Release amd64 20151128 Lsusb: Bus 001 Device 005: ID 03eb:8a0c Atmel Corp. Bus 001 Device 004: ID 1bcf:2987 Sunplus Innovation Technology Inc. Bus 001 Device 008: ID 8087:07dc Intel Corp. Bus 001 Device 002: ID 8087:8000 Intel Corp. Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub MachineType: ASUSTeK COMPUTER INC. UX301LA Package: linux (not installed) ProcEnviron: TERM=xterm PATH=(custom, no user) XDG_RUNTIME_DIR=<set> LANG=en_GB.UTF-8 SHELL=/bin/bash ProcFB: 0 inteldrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-32-generic root=UUID=53898d7a-d497-46ac-9b39-a6730acb2f39 ro quiet splash acpi_osi= vt.handoff=7 ProcVersionSignature: Ubuntu 3.19.0-32.37~14.04.1-generic 3.19.8-ckt7 RelatedPackageVersions: linux-restricted-modules-3.19.0-32-generic N/A linux-backports-modules-3.19.0-32-generic N/A linux-firmware 1.127.22 Tags: rosa Uname: Linux 3.19.0-32-generic x86_64 UpgradeStatus: No upgrade log present (probably fresh install) UserGroups: adm cdrom dip lpadmin plugdev sambashare sudo _MarkForUpload: True dmi.bios.date: 11/05/2013 dmi.bios.vendor: American Megatrends Inc. dmi.bios.version: UX301LA.205 dmi.board.asset.tag: ATN12345678901234567 dmi.board.name: UX301LA dmi.board.vendor: ASUSTeK COMPUTER INC. dmi.board.version: 1.0 dmi.chassis.asset.tag: No Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: ASUSTeK COMPUTER INC. dmi.chassis.version: 1.0 dmi.modalias: dmi:bvnAmericanMegatrendsInc.:bvrUX301LA.205:bd11/05/2013:svnASUSTeKCOMPUTERINC.:pnUX301LA:pvr1.0:rvnASUSTeKCOMPUTERINC.:rnUX301LA:rvr1.0:cvnASUSTeKCOMPUTERINC.:ct10:cvr1.0: dmi.product.name: UX301LA dmi.product.version: 1.0 dmi.sys.vendor: ASUSTeK COMPUTER INC. 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