Re: > Could you please provide the full computer model as noted on the sticker > of the computer itself ...
There is no "sticker" on the laptop. The model number I provided (15-AF014AU) is from the purchase documentation, and can be found on HP's online support sites, e.g. http://support.hp.com/us-en/product/HP-15-Notebook-PC-series/7771410/model/8525038/manuals/ There is a 20cm-long strip underneath with about 10 serial numbers of components. Much of the strip is in Chinese. Seems like there are many sub-models in the HP 15 range. HTH Jim On 21 October 2015 at 22:10, Christopher M. Penalver <christopher.m.penal...@gmail.com> wrote: > Jim Breen, thank you for reporting this and helping make Ubuntu better. > > Could you please provide the full computer model as noted on the sticker > of the computer itself (not from the Bug Description)? > > ** Changed in: linux (Ubuntu) > Importance: Undecided => Low > > ** Changed in: linux (Ubuntu) > Status: Confirmed => Incomplete > > -- > You received this bug notification because you are subscribed to the bug > report. > https://bugs.launchpad.net/bugs/1508281 > > Title: > Wifi disconnects every few minutes > > Status in linux package in Ubuntu: > Incomplete > > Bug description: > This problem occurs on my new HP 15-AF014AU notebook. I installed 14.04 > several weeks ago, and noticed the WiFi dropping out. I moved to > 14.10, which seemed initially to fix it, but after a few hours it dropped > out > there too. I moved to 15.04, and the problem persisted. > > My wifi card is a Realtek RTL8723BE, and the driver for that card may > be the source of the problem. > > I found a work-around described here: > https://zach-adams.com/2014/10/wifi-dropping-xubuntu-14-04-rtl8723be-fix/ > which seems to be working. > > Also I can get it going again by disconnecting then reconnecting via the > "hidden network" menu > option. This sometimes takes two or more attempts. > > A proposed fix given on one discussion group is to add a > /etc/modprobe.d/rtl8723be.conf file containing > "options rtl8723be fwlps=0", then restart. That seems to have stopped the > periodic > dropping out, but I still need to do the hidden-network connect when coming > out of suspend. > > ProblemType: Bug > DistroRelease: Ubuntu 15.04 > Package: linux-image-3.19.0-26-generic 3.19.0-26.28 > ProcVersionSignature: Ubuntu 3.19.0-26.28-generic 3.19.8-ckt4 > Uname: Linux 3.19.0-26-generic x86_64 > ApportVersion: 2.17.2-0ubuntu1.5 > Architecture: amd64 > AudioDevicesInUse: > USER PID ACCESS COMMAND > /dev/snd/controlC1: jwb 1490 F.... pulseaudio > /dev/snd/controlC0: jwb 1490 F.... pulseaudio > CurrentDesktop: GNOME-Flashback:Unity > Date: Wed Oct 21 13:47:54 2015 > HibernationDevice: RESUME=UUID=943004ca-8c7e-409f-bac4-07be9df03167 > InstallationDate: Installed on 2015-09-07 (43 days ago) > InstallationMedia: Ubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64 (20150805) > MachineType: Hewlett-Packard HP Notebook > ProcFB: 0 radeondrmfb > ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-26-generic.efi.signed > root=UUID=8922c84f-f1da-4f1c-b7d2-fecb60370138 ro quiet splash vt.handoff=7 > RelatedPackageVersions: > linux-restricted-modules-3.19.0-26-generic N/A > linux-backports-modules-3.19.0-26-generic N/A > linux-firmware 1.143.3 > SourcePackage: linux > UpgradeStatus: Upgraded to vivid on 2015-09-11 (40 days ago) > dmi.bios.date: 05/08/2015 > dmi.bios.vendor: Insyde > dmi.bios.version: F.04 > dmi.board.asset.tag: Base Board Asset Tag > dmi.board.name: 8137 > dmi.board.vendor: Hewlett-Packard > dmi.board.version: 99.05 > dmi.chassis.asset.tag: Chassis Asset Tag > dmi.chassis.type: 10 > dmi.chassis.vendor: Hewlett-Packard > dmi.chassis.version: Chassis Version > dmi.modalias: > dmi:bvnInsyde:bvrF.04:bd05/08/2015:svnHewlett-Packard:pnHPNotebook:pvrType1ProductConfigId:rvnHewlett-Packard:rn8137:rvr99.05:cvnHewlett-Packard:ct10:cvrChassisVersion: > dmi.product.name: HP Notebook > dmi.product.version: Type1ProductConfigId > dmi.sys.vendor: Hewlett-Packard > > To manage notifications about this bug go to: > https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1508281/+subscriptions -- Jim Breen Adjunct Snr Research Fellow, Japanese Studies Centre, Monash University -- You received this bug notification because you are a member of Kernel Packages, which is subscribed to linux in Ubuntu. https://bugs.launchpad.net/bugs/1508281 Title: Wifi disconnects every few minutes Status in linux package in Ubuntu: Incomplete Bug description: This problem occurs on my new HP 15-AF014AU notebook. I installed 14.04 several weeks ago, and noticed the WiFi dropping out. I moved to 14.10, which seemed initially to fix it, but after a few hours it dropped out there too. I moved to 15.04, and the problem persisted. My wifi card is a Realtek RTL8723BE, and the driver for that card may be the source of the problem. I found a work-around described here: https://zach-adams.com/2014/10/wifi-dropping-xubuntu-14-04-rtl8723be-fix/ which seems to be working. Also I can get it going again by disconnecting then reconnecting via the "hidden network" menu option. This sometimes takes two or more attempts. A proposed fix given on one discussion group is to add a /etc/modprobe.d/rtl8723be.conf file containing "options rtl8723be fwlps=0", then restart. That seems to have stopped the periodic dropping out, but I still need to do the hidden-network connect when coming out of suspend. ProblemType: Bug DistroRelease: Ubuntu 15.04 Package: linux-image-3.19.0-26-generic 3.19.0-26.28 ProcVersionSignature: Ubuntu 3.19.0-26.28-generic 3.19.8-ckt4 Uname: Linux 3.19.0-26-generic x86_64 ApportVersion: 2.17.2-0ubuntu1.5 Architecture: amd64 AudioDevicesInUse: USER PID ACCESS COMMAND /dev/snd/controlC1: jwb 1490 F.... pulseaudio /dev/snd/controlC0: jwb 1490 F.... pulseaudio CurrentDesktop: GNOME-Flashback:Unity Date: Wed Oct 21 13:47:54 2015 HibernationDevice: RESUME=UUID=943004ca-8c7e-409f-bac4-07be9df03167 InstallationDate: Installed on 2015-09-07 (43 days ago) InstallationMedia: Ubuntu 14.04.3 LTS "Trusty Tahr" - Beta amd64 (20150805) MachineType: Hewlett-Packard HP Notebook ProcFB: 0 radeondrmfb ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.19.0-26-generic.efi.signed root=UUID=8922c84f-f1da-4f1c-b7d2-fecb60370138 ro quiet splash vt.handoff=7 RelatedPackageVersions: linux-restricted-modules-3.19.0-26-generic N/A linux-backports-modules-3.19.0-26-generic N/A linux-firmware 1.143.3 SourcePackage: linux UpgradeStatus: Upgraded to vivid on 2015-09-11 (40 days ago) dmi.bios.date: 05/08/2015 dmi.bios.vendor: Insyde dmi.bios.version: F.04 dmi.board.asset.tag: Base Board Asset Tag dmi.board.name: 8137 dmi.board.vendor: Hewlett-Packard dmi.board.version: 99.05 dmi.chassis.asset.tag: Chassis Asset Tag dmi.chassis.type: 10 dmi.chassis.vendor: Hewlett-Packard dmi.chassis.version: Chassis Version dmi.modalias: dmi:bvnInsyde:bvrF.04:bd05/08/2015:svnHewlett-Packard:pnHPNotebook:pvrType1ProductConfigId:rvnHewlett-Packard:rn8137:rvr99.05:cvnHewlett-Packard:ct10:cvrChassisVersion: dmi.product.name: HP Notebook dmi.product.version: Type1ProductConfigId dmi.sys.vendor: Hewlett-Packard To manage notifications about this bug go to: https://bugs.launchpad.net/ubuntu/+source/linux/+bug/1508281/+subscriptions -- Mailing list: https://launchpad.net/~kernel-packages Post to : kernel-packages@lists.launchpad.net Unsubscribe : https://launchpad.net/~kernel-packages More help : https://help.launchpad.net/ListHelp
