Bugs still observed though not reported every time, including several
times in July with kernel panic.
One thing noticed : the laptop has 4 USB ports.
On the left two USB3 ports (blue colored with USB SuperSpeed logo).
On the right two USB2 ports (black with regular USB2 logo).
The problem happens when plugging devices on one of the USB3 ports.
No problem happen when plugging the devices on one of the USB2 ports.
Currently running on
3.5.0-36-generic #57-Ubuntu SMP Wed Jun 19 15:10:49 UTC 2013 x86_64 x86_64
x86_64 GNU/Linux
** Changed in: linux (Ubuntu)
Status: Expired => Incomplete
** Summary changed:
- Kernel crash and oops since 3.5.0-24-generic (3.5.0-23 ok).
+ USB3 ports causes kernel crash and oops since 3.5.0-24-generic (3.5.0-23 ok),
USB2 OK.
** Summary changed:
- USB3 ports causes kernel crash and oops since 3.5.0-24-generic (3.5.0-23 ok),
USB2 OK.
+ USB3 ports cause kernel crash and oops since 3.5.0-24-generic (3.5.0-23 ok),
USB2 OK.
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https://bugs.launchpad.net/bugs/1132129
Title:
USB3 ports cause kernel crash and oops since 3.5.0-24-generic
(3.5.0-23 ok), USB2 OK.
Status in “linux” package in Ubuntu:
Incomplete
Bug description:
Summary: upgrading from 3.5.0-23 to 3.5.0-24 appears to reduce kernel
stability suddenly from weeks/months to day or so.
Context: Hardware Asus n55sf laptop. Plugging Galaxy Nexus phone via USB
daily or so. Observed for months that sometimes USB breaks (e.g. optical mouse
literally off, un/plug does nothing, reboot fixes), but no oops.
Using suspend to ram regularly (~ daily). Typical uptime : weeks to 1-2
months.
Using Ubuntu upgrades regularly.
On 2013-02-01, upgraded to 3.5.0-23, no problem.
On 2013-02-21, upgraded to 3.5.0-24.
1) The release of Ubuntu you are using, via 'lsb_release -rd' or
System -> About Ubuntu
12.10 AMD64
2) The version of the package you are using, via 'apt-cache policy
pkgname' or by checking in Software Center
LC_ALL=C apt-cache policy linux-image
linux-image:
Installed: (none)
Candidate: 3.5.0.25.31
Version table:
3.5.0.25.31 0
500 http://fr.archive.ubuntu.com/ubuntu/ quantal-updates/main amd64
Packages
500 http://security.ubuntu.com/ubuntu/ quantal-security/main amd64
Packages
3.5.0.17.19 0
500 http://fr.archive.ubuntu.com/ubuntu/ quantal/main amd64 Packages
3) What you expected to happen
No oops, no crash.
4) What happened instead
On 2013-02-22 (that is kernel update + 1 day), observed kernel panic: switch
to text mode with panic report (but X mouse cursor still visible), led
blinking. Text says : fatal exception interrupt.
Action : taken photograph of screen (can join if useful), power cycle machine.
On 2013-02-23 (that is kernel update + 2 days), observed kernel oops: switch
to text mode with oops report, but X mouse cursor still visible and music still
playing.
Action : taken photograph on screen (can join if useful, but you have dmesg
attached so probably not useful). Observed that vt-switching key combinations
could restore display. Not rebooted system (using it to write this very report)
but several features disabled (laptop-integrated card reader, USB mouse). Lsusb
still reports in-laptop bluetooth device as present but bluetooth-sendto cannot
detect Galaxy Nexus nearby when doing proper steps.
Considered actions:
* continue normal use to confirm / narrow oops circumstances
* downgrade to 3.5.0-23 to confirm symptom disappear
Thank you for your attention.
$ lsusb
Bus 001 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 002 Device 002: ID 8087:0024 Intel Corp. Integrated Rate Matching Hub
Bus 003 Device 002: ID 0b05:17a9 ASUSTek Computer, Inc.
Bus 001 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 002 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 003 Device 001: ID 1d6b:0002 Linux Foundation 2.0 root hub
Bus 004 Device 001: ID 1d6b:0003 Linux Foundation 3.0 root hub
Bus 001 Device 007: ID 0cf3:3005 Atheros Communications, Inc. AR3011 Bluetooth
Bus 001 Device 004: ID 1bcf:2883 Sunplus Innovation Technology Inc.
ProblemType: Bug
DistroRelease: Ubuntu 12.10
Package: linux-image (not installed)
ProcVersionSignature: Ubuntu 3.5.0-24.37-generic 3.5.7.4
Uname: Linux 3.5.0-24-generic x86_64
ApportVersion: 2.6.1-0ubuntu10
Architecture: amd64
AudioDevicesInUse:
USER PID ACCESS COMMAND
/dev/snd/controlC0: stephane 2793 F.... xfce4-volumed
stephane 2797 F.... pulseaudio
stephane 2876 F.... xfce4-mixer-plu
/dev/snd/pcmC0D0p: stephane 2797 F...m pulseaudio
Date: Sat Feb 23 15:03:04 2013
HibernationDevice: RESUME=UUID=d05e8def-662d-4d3a-b3b3-4d9d2997966d
InstallationDate: Installed on 2012-12-27 (58 days ago)
InstallationMedia: Ubuntu 12.10 "Quantal Quetzal" - Release amd64 (20121017.5)
MachineType: ASUSTeK Computer Inc. N55SF
MarkForUpload: True
ProcEnviron:
TERM=xterm
PATH=(custom, no user)
LANG=fr_FR.UTF-8
SHELL=/bin/bash
ProcFB: 0 inteldrmfb
ProcKernelCmdLine: BOOT_IMAGE=/boot/vmlinuz-3.5.0-24-generic
root=UUID=0ac65d3d-9ad8-4b02-8650-5df01d16640a ro quiet splash
PulseList:
Error: command ['pacmd', 'list'] failed with exit code 1: Home directory
/home/stephane not ours.
No PulseAudio daemon running, or not running as session daemon.
RelatedPackageVersions:
linux-restricted-modules-3.5.0-24-generic N/A
linux-backports-modules-3.5.0-24-generic N/A
linux-firmware 1.95
SourcePackage: linux
UpgradeStatus: No upgrade log present (probably fresh install)
dmi.bios.date: 08/29/2011
dmi.bios.vendor: American Megatrends Inc.
dmi.bios.version: N55SF.207
dmi.board.asset.tag: ATN12345678901234567
dmi.board.name: N55SF
dmi.board.vendor: ASUSTeK Computer Inc.
dmi.board.version: 1.0
dmi.chassis.asset.tag: No Asset Tag
dmi.chassis.type: 10
dmi.chassis.vendor: ASUSTeK Computer Inc.
dmi.chassis.version: 1.0
dmi.modalias:
dmi:bvnAmericanMegatrendsInc.:bvrN55SF.207:bd08/29/2011:svnASUSTeKComputerInc.:pnN55SF:pvr1.0:rvnASUSTeKComputerInc.:rnN55SF:rvr1.0:cvnASUSTeKComputerInc.:ct10:cvr1.0:
dmi.product.name: N55SF
dmi.product.version: 1.0
dmi.sys.vendor: ASUSTeK Computer Inc.
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