>On 28 September 2011 13:46, Bart Kelsey <elba...@gmail.com> wrote: > Hi folks, > > I'd like to draw attention to the fact that KDE's bug triage process is > lacking.
In case anyone is interested and as a FYI, Ubuntu is looking at an option to help bug triaging: https://wiki.ubuntu.com/ErrorTracker You may notice that their solution looks somewhat similar to Dr. Konqi and Apport, but they are basing their idea off of the highly advanced Windows Error Reporting plaform: http://citeseerx.ist.psu.edu/viewdoc/download?doi=10.1.1.148.716&rep=rep1&type=pdf > > It's frustrating for users submitting bug reports when an easily > reproducible bug sits in the queue, without even a comment, for six > months. For the record, I'm referring to this bug report here: > > https://bugs.kde.org/show_bug.cgi?id=270105 > > I have, for the record, already posted a message to plasma-devel about > it, and I'm mentioning it here because I believe it's indicative of a > larger problem. > > From my understanding of C++ and Qt, this bug is most likely very easy > to fix for someone who knows the code base. Even if it's not, though, > it would require a trivial amount of time to confirm it, leave a brief > comment, and mark the bug as new. > > My question, ultimately, is do you really want users to report bugs? > If so, there ought to be a process in place to make sure the users who > report the bugs know that the bugs have at least been looked at by a > human being (and preferably triaged). I realize this isn't exactly a > fun or interesting job, but for a large FOSS project like KDE, it's a > necessary one. > > Regards, > > Bart Kelsey > > > -- > -- > >>> Visit http://mail.kde.org/mailman/listinfo/kde-devel#unsub to unsubscribe << > >> Visit http://mail.kde.org/mailman/listinfo/kde-devel#unsub to unsubscribe <<
