On 07.12.10 14:28:57, Benoit Jacob wrote: > 2010/12/7 Andreas Pakulat <ap...@gmx.de>: > > On 07.12.10 11:22:47, Benoit Jacob wrote: > >> ***** > >> 4. Crash reports handling (KDE: poor, Mozilla: good) > >> * Have a look at Socorro, Mozilla's crash report tool: > > > > Your info is outdated I think, try out a KDE 4.5 app crashing. Dr.Konqi > > improved a _lot_ in the last year or so and its being actively worked > > on. It does a great job at finding duplicates before you file bugs, it > > tries to gather additional information from the user and allows to > > attach info to existing reports instead of creating new ones. And IIRC > > for 4.6 there's going to be support for installing -dbg packages (a note > > also already exists since some time if the backtraces are lacking > > debug-symbols) from the distro when they're missing and re-reading the > > bt. > > So do crash reports now automatically land in a database that's easy > to do queries on? (See the web interface provided by Socorro) > > If I want to get a list of all KDE crashes that happened in libGL.so*, > how do I go about that?
Thats more a problem of the tool we're using to track bugs, there's no way to tell bugzilla that something is a backtrace and what format it is in so that one can do more than a plain-text search on it. Also, with enough debug symbols you won't be able to search for libGL anyway as the backtrace has references to source files only. > Regarding backtraces, as I said in my next email, it's not realistic > to expect the user to do anything more than click OK, when an app > crashed on him. I'm sorry, but I as a developer don't want to work with such users anyway. If a user isn't able or willing to provide information what he did for the crash to occur or tell me wether its reproduceable then I don't want to spend time on helping him. On the other hand, if the user is able/willing to do the above, he surely is able/willing to open his package manager and select a package or two (where the name is suggested by dr. konqi already) and then hit the reload button in dr. konqi. Andreas -- In the stairway of life, you'd best take the elevator. >> Visit http://mail.kde.org/mailman/listinfo/kde-devel#unsub to unsubscribe <<
