On Friday, February 24, 2012 07:28:33 PM Martin Gräßlin wrote: > > User asking on distro/KDE mailinglist/forum/IRC because xyz does not work. > > > > > > > > 1. he gets an answer > > 1.1 known bug > > 1.2 me too -> the user might open a bug report > > 1.3 it works like this… > > > > > > > > 2. he does not get an answer > > 2.1) frustrated and no bug report > > 2.2) frustrated and bug report > > which sounds exactly like first level support which needs to become better > so that point 2 never happens and point 1.2 is not handled by the user. > Think about how awesome it is to get the feedback that the task has been > delegated to the developers for further investigation :-)
So, do you have a community around KWin who could do that? Do you have a user mailing list (lists.kde.org doesn't show any), a user forum, where someone with knowledge can help the users? If not, no surprise that the only entry for users is bugzilla. Andras
