On Mon, Oct 29, 2018 at 03:31:35PM +0100, Boudewijn Rempt wrote: > As for a helpdesk system vs bugzilla: we get too many user support questions > in bugzilla, like https://bugs.kde.org/show_bug.cgi?id=399639 or https:// > bugs.kde.org/show_bug.cgi?id=399494.
For Ubuntu there is a Questions feature in Launchpad is similar to the bug tracker but for support. https://answers.launchpad.net/ubuntu But in over a decade doing Ubuntu stuff I never used it and I think the number of people using it it very few. Users would rather use forums like https://ubuntuforums.org/ or Stack Exchange or Discourse for asking for help. Which takes me onto a related topic I'll e-mail about next. Jonathan
