https://bugs.kde.org/show_bug.cgi?id=474928
Bug ID: 474928
Summary: Unable to open HEIF/HEIC images when installed via
flatpak/snap
Classification: Applications
Product: gwenview
Version: 23.08.1
Platform: Kubuntu
OS: Linux
Status: REPORTED
Severity: normal
Priority: NOR
Component: general
Assignee: gwenview-bugs-n...@kde.org
Reporter: u5vjzu...@mozmail.com
Target Milestone: ---
SUMMARY
***
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***
I am able to open HEIF/HEIC images with gwenview when I open it in the
distributed by Ubuntu (although, that version seems to crash whenever opened).
However, when I try and open a HEIF/HEIC image with the version installed via
Flatpak, it returns "Loading <image name> failed Gwenview cannot display
documents of type image/heif"
If I try and open a HEIF/HEIC image with the version installed via Snap, it
returns "Loading <image name> failed"
STEPS TO REPRODUCE
1. Install Gwenviw from either Snap or Flatpak
2. Open HEIF/HEIF image
OBSERVED RESULT
Does not display image. If installed via Flatpak, shows the following:
"Loading <image name>
failed Gwenview cannot display documents of type image/heif"
Or for Snap:
"Loading <image name> failed"
EXPECTED RESULT
Image should be displayed.
SOFTWARE/OS VERSIONS
Windows:
macOS:
Linux/KDE Plasma: Kubuntu 23.04
(available in About System)
KDE Plasma Version: 5.27.4
KDE Frameworks Version: 5.104.0
Qt Version: 5.15.8
ADDITIONAL INFORMATION
I am running what was originally Ubuntu before I installed Kubuntu over it
using `sudo apt install kubuntu-desktop`
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