I like to make the distinction between feature requests, bug reports and general user support.
For feature requests and bug reports the best way to manage these is to use an issue tracking tool. This way you get to close issues as they are resolved and track the outstanding issues that exist and those that are assigned to you. Email for these is normally to cumbersome to manage and you end up loosing track of what is going on. For general support in using the application and discussion I personally prefer forums as the user gets to decide when and what messages they receive (unlike mailing lists where you get everything). Paul ------------------------------------------------------------------------- This SF.net email is sponsored by: Splunk Inc. Still grepping through log files to find problems? Stop. Now Search log events and configuration files using AJAX and a browser. Download your FREE copy of Splunk now >> http://get.splunk.com/ _______________________________________________ Jump-pilot-devel mailing list Jump-pilot-devel@lists.sourceforge.net https://lists.sourceforge.net/lists/listinfo/jump-pilot-devel
