Does the user control his network and firewall/internet connections? Or is he an employee on a network with an IT staff?
I ask because it is possible that he is getting stuck with cached pages via a proxy server, or the network/firewall could be doing content filtering and getting hit at that point with the false positive thing. In which case the page is blocked before it even gets to his workstation.
The only easy thing I can think of is to have him check if he has IE/FF set up to use a proxy server. If so, disable that temporarily. I've seen other odd issues (more DNS related though) due to that setting.
hehe.. I love these questions where I get to bullshit^H^H^H^H^H er, speculate... on possible causes... (it's experienced and educated bullshit/speculating though... so the best kind.. LOL)
Shawn Andrew Ayres wrote:
Hi all, I've built a JQuery website, www.constitreaty.com, and tested it successfuly on Win XP Pro and Vista with IE6, IE7, Firefox 2 and Opera 9.25, as well as Mac OSX 10.4.8 with Firefox 2. One user has contacted me, as he cannot view the site on his Win XP Home SP2 PC, with either IE7 or Firefox 2 (both fully updated, with Javascript enabled). He gets a blank page, not even the <noscript> html. When disabling his firewall (Zone Alarm Pro) and anti-virus software (AVG 7.5), it's just the same (I was suspecting a false positive, as was reported recently regarding some anti-virus software detecting Dean Edwards packed JQuery .js as malware, but it wasn't this). I asked the user to go to http://jquery.com/test/ , but the test suite also resulted in a blank page, apart from the heading. Now I'm out of ideas. Can anyone suggest what might be causing this user to see a blank page instead of my website or the JQuery test suite? regards, Andrew
