Hi,
We have urgent requirement for ---------------
Position : Business Analyst
Location: San Francisco, CA
Duration: 6 months
Position Description: Experience Level: 4 year degree plus 7-10 years
experience.
Description: Acts as a liaison between client area and technical
organization by planning, conducting, and directing the analysis of highly
complex business problems to be solved with automated systems. Provides
technical assistance in identifying, evaluating, and developing systems and
procedures that are cost effective and meet business requirements. Works
with user groups to provide training, resolve questions, assess user needs,
and recommend changes. Prepares specifications for system changes.
Recommends and initiates systems testing. Acts as an internal consultant
within technology and business groups by using quality tools and process
definition/improvement to re-engineer technical processes for greater
efficiencies. Provides direction and guidance to less experienced staff.
. The Product Service Manger (PSM) works with respective business
proponents and third party vendor contacts in the execution of established
service level agreements and established escalation procedures to ensure
7x24 availability to online customers.
. The PSM facilitates problem resolution discussions as negative
trends or system performance degradation develops.
. The PSM will engage technical resources including Production
Support Group system engineers, development resources, appropriate
Middleware groups, and Technology Information Group resources to resolve
online and batch-related issues.
Roles & Responsibilities
1. Manage the availability of products
. Track outages focusing on isolation of the root cause
. Facilitate outage calls to expedite and drive resolution
. Attend Issue Analysis meeting to ensure that system outages are
properly addressed and actual customer impact is identified and reported
. Follow-up on action items resulting from the Issue Analysis
. Conduct business and technical meetings
. Engage technical teams to address any system issues
. May participate in maintenance changes including writing a game
plan
. May review game plan with technical resources to ensure all
steps have been captured
. May secure resources, coordinate, and lead game plan
installation as necessary
2. Identify trends and problems as they relate to customer experience and
system performance of the product platform.
. Review problem tickets, on-call and event logs, and other
reports and tools including General Nelson, OVO alarms, EACO logs to
identify existing or potential system problems.
. Coordinate problem resolution with appropriate production
support groups or development teams
3. Reports
. Weekly written resolution recap of all problem tickets relating
to the product platform and associated products is required
. Event summaries of major events happening between weekly recaps
is required Monthly, quarterly, and annual recap reports and presentations
are required
4. Participation
. Participate in the product release meetings to ensure changes to
escalation documents, General Nelson tests, or Service Level agreements are
documented to ensure continued 7x24 support post-implementation Updates
escalation documents, General Nelson test, and SLA agreements as necessary.
. Review business requirements documents, technical specifications
document, system diagrams, contracts, and other pertinent documents for
familiarization.
. Develop new escalation documents detailing escalation path and
contact information as required Participate in product implementations as
required
Minimum Qualifications
. 4 year degree and 5-7 years of related industry experience
. 1+years of experience with General Nelson, Tea leaf, Linborg,
OVO, Transmon and Netcool.
. Excellent verbal and written communication skills
. Must be an expert in the MS Office Suite of products
. Excellent troubleshooting skills
. Must be business relationship savvy
. Strong initiative and follow through
Platform and Skill Set Expertise:
Analysis Skills: Business Analysis
Please send me your Updated Resume and these details ASAP:
Full Name:
Contact No:
E-mail ID:
Availability:
Visa Status/Citizenship:
Current Location:
Best Rate:
Regards,
Gaurav
Resource Manager
Ling Technologies, Inc. I 2325 Dulles Corner Blvd. Suite 500 Herndon, VA
20171
Work: 703-953-1576 Ext-4027 I Fax: 703-935-6082 I [EMAIL PROTECTED] I
www.ling-tech.com <http://www.ling-tech.com/> I IM (No Emails on these IDs
Please): [EMAIL PROTECTED]
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