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Hi Heather,
Just wanted to give you some more information on this. A team member had done some looking and had this to add:
"It is possible that the failure in RTC plugin is because the classpath becomes so long that part of it is cutting off. We have seen BuildClient (in the HPI), ScmPackage (in the toolkit), and now OperationCanceledException (in the toolkit) all having a NoClassDefFoundError. The RTC toolkit is pulling in over 100 jar files which by itself doesn’t seem like it would be too many but maybe it has something to do with the problem. We did a test where we created a share which had a shorter path than what the agent was using previously. This resolved the problem in almost all cases. But sometimes the error still appears."
Does this make sense as a possible cause to what we are seeing?