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Since Jenkins is an open source project, investigation happens when one of the volunteers on the project finds it interesting enough to investigate. Alternately, investigation can happen when someone purchases commercial support from one of the commercial support vendors (like CloudBees). Investigation can also happen when someone decides to learn enough of the code to perform that investigation themselves.
If you can provide more details about the conditions which cause it to fail, sometimes that can encourage more interest from the developers on the project.
If you can show that the problem is more widespread than just your installation, sometimes that can encourage more interest from the developers on the project.