Tony Marston wrote on 19/01/2015 15:01:
The aim should be to eliminate customer grievances as much as possible and not to simply ignore them.

I am not ignoring the grievances, and have repeatedly said that I am not sure whether or not the change is justified in this case.

You, however, are ignoring the benefits, and have repeatedly used phrasing that implies that you do not think they exist, right underneath my messages explaining what they are.


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