On 8 November 2011 08:08, francis picabia <fpica...@gmail.com> wrote: > On Tue, Nov 8, 2011 at 1:45 AM, Michael M Slusarz <slus...@horde.org> wrote: >> Quoting francis picabia <fpica...@gmail.com>: >> >>> At our site, we've had dynamic mail with IMP active for roughly 3 weeks. >>> >>> Today we have our second user to restore from backup after a user >>> "accidentally" deletes all of their email. I had difficulty >>> understanding this until the second occurrence. >>> >>> In traditional mode, the email is displayed in pages. This is like >>> many online email services at hotmail, google mail, etc. >>> >>> Users are accustomed to selecting the upper check box to select >>> everything on the page (all viewable on the screen). They select >>> delete, thinking it is only the messages they see at the time. In >>> reality, it selected everything in their mailbox. They purged, >>> thinking it was only the messages in front of their eyeballs being >>> purged. Of course, it deleted and purged everything in their mailbox. >> >> You're kidding me, right? The dynamic view is exactly how every other UI >> handles a select all. The traditional view is hamstrung by PHP/page >> architecture and it is the UI that is wrong. >> >> Regardless, the answer is easy. Use a trash mailbox. >> > > It is no joke, there really are two users who deleted all their email. > I'd assume they were more accustomed to the paged view in > traditional, also used in free webmail interfaces. It is rather > alarming if you don't think this is a serious issue.
It's more alarming that a) your users can confuse the functionality of a SW GUI with a pagination GUI and b) that you do nothing to educate them. When you migrated to H4, did you sell it to your clients/customers/userbase as being new, exciting and advanced and much more like a SW interface? (Tip; use the word cloud interface and they'll lap it up)... > We had used a trash in the past with cyrus and imp 3, and people would > fill up their quota with deleted mail they didn't know was there. Then that's an imap administration issue. > How do I enable the trash? Is this the same as Virtual Trash? I found > a checkbox to "Automatically create special mailboxes" in a UI part of > config and turned this on. Deleted messages are not copied into my > trash. > > Also, does it have a way to automatically delete from trash after XX > number of days? Have you looked at the Deleting and Moving Messages preference in IMP? Have you considered running an SQL query to set that for all users? Simon -- IMP mailing list Frequently Asked Questions: http://horde.org/faq/ To unsubscribe, mail: imp-unsubscr...@lists.horde.org
