I do not always pay attention when the TO list is a person or the List I was trying to respond to.
Sorry for the confusion. Lizette > -----Original Message----- > From: IBM Mainframe Discussion List <[email protected]> On Behalf Of > Sankaranarayanan, Vignesh > Sent: Friday, January 25, 2019 4:47 AM > To: [email protected] > Subject: FW: Re: [EXTERNAL] Ca7 auto-ticketing with ServiceNow tool > > Hi Lizette, > > Guess you meant this for Rajesh... > > – Vignesh > Mainframe Infrastructure > > -----Original Message----- > From: [email protected] <[email protected]> > Sent: 25 January 2019 11:41 > To: Sankaranarayanan, Vignesh <Vignesh.V.Sankaranarayanan@marks-and- > spencer.com> > Subject: RE: Re: [EXTERNAL] Ca7 auto-ticketing with ServiceNow tool > > This is probably internal to your shop. > > We do this with CA ESP Workload Manager > > We trap the msg for the failed job. Have automation send it to anther tool > that sends it to a server that then send it to Service Now to generate a > ticket > > You need to work within your shop to see if anything is currently set up for > other events to generate an incident in Service Now > > But not really a mainframe issue. You might post on the CA7 community on ca > website. You might get other answers there > > Lizette > > > Sent from EarthLink Mobile mail > On 1/25/19, 12:27 AM, Sankaranarayanan, Vignesh > <[email protected]> wrote: > > From: Sankaranarayanan, Vignesh <Vignesh.V.Sankaranarayanan@MARKS-AND- > SPENCER.COM> > To: [email protected] > Subject: [EXTERNAL] Ca7 auto-ticketing with ServiceNow tool > Date: January 25, 2019 at 12:27:09 AM MST Super generic question. > Best to check the ServiceNow documentation for info on integrations. > This isn't a mainframe question as much as it is a ServiceNow question, so... > edging on wrong forum, maybe! > > – Vignesh > Mainframe Infrastructure > > -----Original Message----- > From: IBM Mainframe Discussion List <[email protected]> On Behalf Of > Rajesh Janakiraman > Sent: 25 January 2019 04:39 > To: [email protected] > Subject: [EXTERNAL] Ca7 auto-ticketing with ServiceNow tool > > Hello Everyone, > > Could someone please help me with below request!! > > Wanna know if there is anyone implemented auto-ticketing integration from > CA7 Scheduler to Service Now ticketing tool whenever there is a job failure > occurs? > > And I also want to know whether we have any option to create a Service Now > Incident ticket via an email? > > Thanks in advance!! > > > - > Rajesh Janakiraman > > MARKSANDSPENCER.COM > ________________________________ > Unless otherwise stated above: > Marks and Spencer plc > Registered Office: > Waterside House > 35 North Wharf Road > London > W2 1NW > > Registered No. 214436 in England and Wales. > > Telephone (020) 7935 4422 > Facsimile (020) 7487 2670 > > www.marksandspencer.com > > Please note that electronic mail may be monitored. > > This e-mail is confidential. If you received it by mistake, please let us > know and then delete it from your system; you should not copy, disclose, or > distribute its contents to anyone nor act in reliance on this e-mail, as this > is prohibited and may be unlawful. > > ---------------------------------------------------------------------- > For IBM-MAIN subscribe / signoff / archive access instructions, send email to > [email protected] with the message: INFO IBM-MAIN ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: INFO IBM-MAIN
