It should prepopulate based upon customer and or known serial numbers Sent from my iPhone
Sorry for the autocorrect issues > On Apr 6, 2018, at 07:18, Dyck, Lionel B. (TRA) <[email protected]> wrote: > > Has anyone else gotten frustrated when opened an IBM Service Request in > having to select the Operating System, which should have been automatic after > selecting the Product and the applicable operating system release level? > > For example, I just opened a SR to ICSF. I had to select the ICSF > Version/Release. Then I had to select the level of z/OS. Shouldn't that have > pre-populated the Operating System box? > > Am I the only one to see this user interface disconnect? > > I realize the SR's are for products that are across multiple operating > systems and platforms and that a product may be available on multiple > platforms BUT if the product selection includes selecting the operating > system level then why not use that info to fill in the Operating System box? > > -------------------------------------------------------------------------- > Lionel B. Dyck (Contractor) <sdg>< > Mainframe Systems Programmer - RavenTek Solution Partners > > > ---------------------------------------------------------------------- > For IBM-MAIN subscribe / signoff / archive access instructions, > send email to [email protected] with the message: INFO IBM-MAIN ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: INFO IBM-MAIN
