On 10/25/2017 10:35 PM, Edward Gould wrote:
The real question should be is how is IBM support for RMM?
I don't know in the general case, but anecdotally I once I had a situation where RMM was *DOWN* (SEV 1) abending at startup. The support folks on the other end seemed unable to glean much from the SVC dump I'd sent, so they asked a bunch of rudimentary questions, made one useless suggestion after another, asked for this and that trace, and generally "dinked" around until I was ready to pull my hair out. (We were dead in the water for a couple of days.)
In desperation, I wrote to Mike Wood (now retired) and sent him my PMR number. He was _astonished_ at the (lack of good) support I was getting! He scolded his support team and told them straight away what the problem likely was.
Thanks to Mike's help, my systems were up within the hour... -- Phoenix Software International Edward E. Jaffe 831 Parkview Drive North El Segundo, CA 90245 http://www.phoenixsoftware.com/ ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: INFO IBM-MAIN
