While your arguments are reasonable to have a plan C, it just sounds like a bad 
excuse for the provider of plan A to provide not more than 60% availability.
Keeping in mind that it used to be 90% availability.
 
60 and 90 are just numbers to describe the difference. And remember that the 
provider of plan A has not cut its prices by the same amount as its 
availability of plan A.
 
Denis.
 
 
-----Original Message-----
From: Timothy Sipples <sipp...@sg.ibm.com>
To: IBM-MAIN <IBM-MAIN@LISTSERV.UA.EDU>
Sent: Thu, May 25, 2017 6:14 pm
Subject: Re: you can request improvements to IBM Knowledge Center using the RFE 
process now

Edward Gould wrote:
>I am sorry Timothy but that is an exposure I am not willing to chance.

What are you sorry about? Aren't you agreeing with me? I specifically
suggested you can have a "Plan C" if you wish. You describe one possible
Plan C: dead trees holding certain documentation, hopefully
useful-in-the-emergency-circumstances documentation. We're certainly not
disagreeing, at least as far as I can tell.

IBM Knowledge Center is available at IBM via the public Internet, but
*nobody* is recommending exclusive reliance on that offering for your
mission critical needs. If you're mission critical, you must plan for the
"What if?" that you cannot access the IBM Knowledge Center on the Internet,
for whatever reason(s). (They might be "good" reasons or not, but
"whatever.") IBM Knowledge Center for z/OS is also available, at no
additional charge with your base z/OS license. That's a *terrific* "Plan
B." If you *still* want a Plan C, e.g. dead trees, no problem! I suggested
that possibility! We're agreeing.

--------------------------------------------------------------------------------------------------------
Timothy Sipples
IT Architect Executive, Industry Solutions, IBM z Systems, AP/GCG/MEA
E-Mail: sipp...@sg.ibm.com

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