Well, I'm in Peter's corner on this one. Is it an irritant to see "contact the sysprog" in an error manual? Yes, it can be, but maybe my developers are weird, but some of them actually look at the books before coming running to me.
Rex -----Original Message----- From: IBM Mainframe Discussion List [mailto:[email protected]] On Behalf Of Gibney, Dave Sent: Thursday, October 30, 2014 2:17 PM To: [email protected] Subject: Re: Abend s0077 I don't think Peter wins this one. Ask myself has always been a minor irritant in this case. But, of course, then I look for other clues, search ibmlink and potentially open an issue. > -----Original Message----- > From: IBM Mainframe Discussion List [mailto:[email protected]] > On Behalf Of Joel C. Ewing > Sent: Thursday, October 30, 2014 12:12 PM > To: [email protected] > Subject: Re: Abend s0077 > > The reality is that more often than not application programmers on seeing an > error they've never encountered before, don't crack a manual but consult > "higher" authority. After all it is a "system" ABEND, so surely that's a job > for a > system programmer -- and system programmers are the ones who know > where to locate all the bizarre error message explanations as well as knowing > which error messages represent the actual failure and which can be ignored. > > In my experience, most of the time the first reader of a "contact systems > programmer" explanation IS a systems programmer. I always found it highly > irritating when that was the only explanation for an error message. Even a > broad general description of what went wrong can sometimes be helpful in > isolating whether it is an application mis-use of the operating system or an > actual problem with system software that needs to be resolved. > > So, IMO it is really unreasonable to expect an application programmer to be > the first one reading a "programmer response" for a message that's obscure > enough that it doesn't have any better explanation than "contact the system > programmer". > Joel C. Ewing > > On 10/30/2014 06:25 AM, Peter Relson wrote: > >>> What is missing, which will be corrected, is that the "Programmer > >>> Response" does not have a line such as "for codes that are described > >>> as IBM use only, contact the system programmer". > >> Please don't! That's as bad as "This message is self explanatory." > >> Assume that the person reading it *is* the systems programmer, and > >> tell *him* what action to take, including the diagnostic data that he > >> should report. > > I disagree completely. The expected reader of "programmer response" is > > an application programmer. > > The expected reader of "system programmer response" is the system > > programmer. > > > > The system programmer response is already to contact IBM service. And > > it's rare when the right data to report does not include the console > > log and any dumps, so that does not need to be called out specifically > > on every abend > > > > Peter Relson > > z/OS Core Technology Design > > > > > -- > Joel C. Ewing, Bentonville, AR [email protected] > > ---------------------------------------------------------------------- > For IBM-MAIN subscribe / signoff / archive access instructions, send email to > [email protected] with the message: INFO IBM-MAIN ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: INFO IBM-MAIN The information contained in this message is confidential, protected from disclosure and may be legally privileged. If the reader of this message is not the intended recipient or an employee or agent responsible for delivering this message to the intended recipient, you are hereby notified that any disclosure, distribution, copying, or any action taken or action omitted in reliance on it, is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by replying to this message and destroy the material in its entirety, whether in electronic or hard copy format. Thank you. ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: INFO IBM-MAIN
