In <[email protected]>, on
04/01/2014
at 06:04 PM, Paul Gilmartin <[email protected]> said:
>I imagine a dialog, starting realistically:
The dialog is not realistic.
>Support: We have tried your test case on a system at the most
> current service level. We can not reproduce the problem.
What does that mean? If your system has the most recent RSU that the
ISV installed but the ISV installed a PTF that you didn't, is it the
same service level?
>Customer: That's right. On our test system at current service
> level, the problem does not occur.
Customer: On our test system at current service level, the
problem still occurs.
The problem turns out to be due to a PTF that the ISP does not have
on, or to be fixed by a PTF that the customer does not have. Unless
the holddata have not changed, it is highly unlikely that two systems
"at the same service level" actually have the same service.
--
Shmuel (Seymour J.) Metz, SysProg and JOAT
ISO position; see <http://patriot.net/~shmuel/resume/brief.html>
We don't care. We don't have to care, we're Congress.
(S877: The Shut up and Eat Your spam act of 2003)
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