Itschak, Ok. We received no such letter and we are partnerworld members and an ISV using the ADCD on a zPDT system. This is news to us.
I see that it is for use only to report defects in the ADCD system. Thanks for that info. Mike Shaw MVS/QuickRef Support Group Chicago-Soft, Ltd. On Sun, Jul 2, 2023 at 1:50 PM Itschak Mugzach < 00000305158ad67d-dmarc-requ...@listserv.ua.edu> wrote: > Yes. We are an is. (IronSphere). Last week was not the first time we opened > a ticket. Below is the letter I received from IBM before opening the first > ticket: > > Dear zPDT user, > > The entitlement of your PartnerWorld location ID has been updated to > include the ability to report defects in z/OS products. To report a defect, > please follow the following steps: > > Go to the PartnerWorld web site ( www.ibm.com/partnerworld ) and sign > in > to PartnerWorld. > > After sign in, go to > https://www-304.ibm.com/isv/tech/remoteEmail/entryForm.jsp and document > your findings in PartnerWorld Remote email support. On the "Select area > of > your question" please choose "System z z/OS ADCD (defect only)" from the > pull down. > > If this link does not work start at the IBM PartnerWorld home page ( > www.ibm.com/partnerworld ); select Technical (at the left); select > Support from the list (still at the left); on a new page, select Problem > Reporting (near the top and in the center); select Entitled email (in > the > box); on a new page, look for the Remote email support box in the > center of > the page (scrolling may be required) and select Access Remote Email > Support. Document your findings in PartnerWorld Remote email support. On > the "Select area of your question" please choose "System z z/OS ADCD > (defect only)" from the pull down. > > Please note, this support allows qualified zPDT users with a process to > resolve defects only. For other needs such as product configuration > questions, usability questions, requirements for IBM product enhancements, > etc. entitlement through another IBM program such as a PartnerWorld Value > Package/Option for technical support is required. ISVs wishing to purchase > SW "how-to" support can do so through the PartnerWorld "IBM Systems and > middleware technical support options for software development" option. This > covers z/OS and Cross-server IBM middleware products and technologies and > interfaces to a wide variety of IBM middleware products. Details are > provided at: *http://www.ibm.com/isv/welcome/guide/pub_value.html* > <http://www-304.ibm.com/isv/welcome/guide/pub_value.html> > > > בתאריך יום א׳, 2 ביולי 2023 ב-20:45 מאת Mike Shaw < > techsupp...@quickref.com > >: > > > Itschak, > > > > How? Calling the support center? They always ask for a CPU serial number. > > Are you an ISV? > > > > Mike Shaw > > MVS/QuickRef Support Group > > Chicago-Soft, Ltd. > > > > > > On Sun, Jul 2, 2023 at 1:18 PM ITschak Mugzach <imugz...@gmail.com> > wrote: > > > > > Not true. ZPDT users can open tickets and access shops for ptfs. > > > > > > ITschak > > > > > > בתאריך יום א׳, 2 ביולי 2023 ב-19:59 מאת Mike Shaw < > > > techsupp...@quickref.com > > > >: > > > > > > > Ed is correct. If you don't license IBM mainframe hardware, you can't > > get > > > > full z/OS support. ISVs using zPDT as their sole z/OS development > host > > > > can't report problems OR get formal tech support for z/OS. We > adapt... > > > > > > > > Mike Shaw > > > > MVS/QuickRef Support Group > > > > Chicago-Soft, Ltd. > > > > > > > > > > > > On Sun, Jul 2, 2023 at 12:33 PM Ed Jaffe < > edja...@phoenixsoftware.com> > > > > wrote: > > > > > > > > > On 7/2/2023 7:52 AM, David Crayford wrote: > > > > > > That's interesting. I was of the understanding that PDT customers > > > were > > > > > > IBM business partners, in which case had to have access to > > > > > > Partnerworld and had full access to services to open cases. I now > > > > > > that's certainly the case for other ISVs that use Dallas systems. > > > > > > > > > > For as long as I can remember, only the owner of the Designated > > Machine > > > > > (language from the ICA) was entitled to open new cases. > > > > > > > > > > I was unaware (and am somewhat surprised) that the remote > development > > > > > contract somehow entitles an ISV using a z/VM guest on IBM's > hardware > > > in > > > > > Dallas to do so. > > > > > > > > > > It's certainly not true for ISVs enrolled in the z/OS ETP. > Everything > > > > > must be handled by the IBM Dallas team even if you run the > > < > https://www.google.com/maps/search/ed+by+the+IBM+Dallas+team+even+if+you+run+the+?entry=gmail&source=g > >code > > on your > > > > > own Designated Machine... > > > > > > > > > > > > > > > -- > > > > > Phoenix Software International > > > > > Edward E. Jaffe > > > > > 831 Parkview Drive North > > > > > El Segundo, CA 90245 > > > > > https://www.phoenixsoftware.com/ > > > > > > > > > > > > > > > > > > > > > > > > > > > > > > -------------------------------------------------------------------------------- > > > > > This e-mail message, including any attachments, appended messages > and > > > the > > > > > information contained therein, is for the sole use of the intended > > > > > recipient(s). If you are not an intended recipient or have > otherwise > > > > > received this email message in error, any use, dissemination, > > > > distribution, > > > > > review, storage or copying of this e-mail message and the > information > > > > > contained therein is strictly prohibited. If you are not an > intended > > > > > recipient, please contact the sender by reply e-mail and destroy > all > > > > copies > > > > > of this email message and do not otherwise utilize or retain this > > email > > > > > message or any or all of the information contained therein. > Although > > > this > > > > > email message and any attachments or appended messages are believed > > to > > > be > > > > > free of any virus or other defect that might affect any computer > > system > > > > > into > > > > > which it is received and opened, it is the responsibility of the > > > > recipient > > > > > to ensure that it is virus free and no responsibility is accepted > by > > > the > > > > > sender for any loss or damage arising in any way from its opening > or > > > use. > > > > > > > > > > > > ---------------------------------------------------------------------- > > > > > For IBM-MAIN subscribe / signoff / archive access instructions, > > > > > send email to lists...@listserv.ua.edu with the message: INFO > > IBM-MAIN > > > > > > > > > > > > > > ---------------------------------------------------------------------- > > > > For IBM-MAIN subscribe / signoff / archive access instructions, > > > > send email to lists...@listserv.ua.edu with the message: INFO > IBM-MAIN > > > > > > > -- > > > ITschak Mugzach > > > *|** IronSphere Platform* *|* *Information Security Continuous > Monitoring > > > for z/OS, x/Linux & IBM I **| z/VM coming soon * > > > > > > ---------------------------------------------------------------------- > > > For IBM-MAIN subscribe / signoff / archive access instructions, > > > send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN > > > > > > > ---------------------------------------------------------------------- > > For IBM-MAIN subscribe / signoff / archive access instructions, > > send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN > > > > ---------------------------------------------------------------------- > For IBM-MAIN subscribe / signoff / archive access instructions, > send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN > ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to lists...@listserv.ua.edu with the message: INFO IBM-MAIN
