On Aug 6, 2012, at 9:30 AM, Elardus Engelbrecht wrote:
Ed Gould wrote:
Just be aware that when you are "bleeding edge" you will find
other issues that will cause you to put on other fix(s). It can be
an unending running mill. If you decide to go that way hire extra
staff and get some extra no gray hair preparation and be prepared
for a lot of over nighters (maybe a good divorce lawyer as well).
Other note: You will sit with unhappy customers, if you're trying
to be at that bleeding edge (and bleeding customers off from your
list of paying customers...)
Elardus:
True. I was bleeding edge on PSF and was inundated with applying
fixes and debugging same and the tough one finding the original
problem. We (don't look at me) did a push pull on 3800's and out went
the xerox equipment (I had no input the DC manager knew it all) and
we had to write a program that converted DJDE records the the format
of the 3800 records (its been ages (4a?) ) we were not even sure we
could do it and they were there on the floor staring at us. There was
a day of intense testing and running production and out went the
xerox machines. My memory is rough here but I think where IBM (PSF)
was in error handling (positioning after after some error condition
arose). We were sort of lucky as we had tape files so if a specific
report was having issues we could reprint it and make sure (or at
least minimized error conditions) so there were really no customers
that were mad as we were able to get the reports in question out by
the time needed.
I was pissed at the predicament he put us in and I screamed bloody
murder and made sure that he was the person that had made the
decisions took any heat. When the other operations people found out
they went after the DC manager for the spot he put us in. 2 years
afterwards he thought he could circumvent and install a silo without
our having any input. I should have let him jump in and drown but I
saved his ass one more time. Although this time he got caught with
his hands in the vendors pocket and he got fired.
Ed
My customers don't like any outage if you patch something and that
thing goes offline in office hours.
So you need to balance customers, vendors, SMP/E team, management
and auditors...
Groete / Greetings
Elardus Engelbrecht
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