Sounds like their management has a problem then.

Mark Jacobs

On 07/16/12 14:42, peter novack wrote:
OK, here's the story so far:
  We've tried IPLing a few times, and later performed a power-on-reset, but 
still got the message a few hours later.
  Unfortunately, they do not have official IBM support (assuming they would 
even support such old machines), and I don't think that's about to change, 
given the ongoing migration to open systems.
  I still can't find anything interesting in the logs and I am running out of 
ideas.
  The only thing we could think about that might be related is a power failure 
we suffered a day before the message appeared for the first time.
----- Original Message -----
From: peter novack
Sent: 07/16/12 06:21 AM
To: [email protected]
Subject: Urgent help needed - Message ISN000E

  Hi all, I work as a consultant in a small installation in Eastern Europe. Their main 
business activity runs on a couple of Z900 machines (z/OS 1.6). One is for production and 
the other for development. Like many organizations, they've been trying to get rid of the 
Mainframe for years now, so far with very little progress... A few hours ago, we got a 
very strange message on the development machine: "ISN000E The service processor has 
failed. Some critical system functions are inoperative. An orderly shutdown of the entire 
system should be planned in order to minimize the possible impact of this failure." 
I thought I might be able to find something that might explain this in the syslog, but it 
showed nothing out of the ordinary. We tried IPLing but got the error message again. 
After a short (and rather panicked) discussion with the operations manager, and 
considering the documented instruction to shut down the system, we've decided to take 
down all LPARs. Naturally, they are ve
  ry disturbed about this message, and the required system shutdown that 
followed. Any thoughts on what might be causing this? My client and I would 
highly appreciate any hints/tips on the root cause of this... 
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--
Mark Jacobs
Time Customer Service
Tampa, FL
----

The Doctor: You know when grown-ups tell you everything's going to be
fine, and you think they're probably lying to make you feel better?
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