We can't send dumps to vendors, including IBM; not complete dumps
anyway. We can send excerpts from formatted dumps, usually the output
of IPCS commands. Occasionally we have to "sanitize" the output, but
usually control blocks are OK.
The vendor has to ask for what they want to see, then we get the output,
check it for "sensitive" information, and send whatever we can. It is
more difficult and time consuming for both us and the vendor, but the
DOD rules are what they are. You do the best you can.
Tim
On 6/6/2012 12:57 PM, Andy White wrote:
We recently have a DOD (Department of Defense) account on our systems.
Question if you are sending a dump to a vendor e.g. IBM and there might be
a slight change it has user data stored in common storage. Do you have a
DOD approved person within IBM you send the dump to? Or an assigned group
to your account that deals with GSA/DOD type of issues?
We haven't sent any dumps to a vendor since taking on this new work but
wanted to know how other companies handle this?
Andy S. White
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