On Tue, 17 Jan 2012 05:48:43 -0600, Mary Anne Matyaz wrote: >Gil, did you try going in to 'View ETR Record' and putting in the pmr number >and branch? > >https://www-304.ibm.com/ibmlink/etr/etrViewSubmit.wss > >I did, and I am not authorized to view that record, but it *is* there. > Indeed. Works. Thanks.
And when I view the record that the notification doesn't tell me how to get to, IBM's update tells me how to get to itself. Useless. In contrast, a notification for a PMR contains a link that takes me directly to the PMR text. Since the root cause (error updating a PMR) was resolved yesterday, I may continue disingenuously to harass them as they deserve. -- gil ---------------------------------------------------------------------- For IBM-MAIN subscribe / signoff / archive access instructions, send email to [email protected] with the message: INFO IBM-MAIN
