The Heroku website claims:

http://heroku.com/how/dyno_grid_last#3
"If a dyno is unresponsive for any reason (user bugs, long requests,
or high load), other requests will be routed around it."

In my experience, this does not seem to be the case. We have several
admin features in our app that when requested with certain params, it
can take longer then 30s to run. (I am working on ways to get these in
check and in the background). When a user trips one of these long
running requests, Heroku appears to queue additional requests to this
dyno and those requests time out, even though there are plenty of
other dynos available to handle that request.

Is the statement on the Heroku website true or false? It does not
appear that Heroku actively monitors the dynos to see if they are busy
with a long running request. Is there a better way to handle this
situation?

Thanks..
-tim

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