Following on partly from my earlier email about support:

We have an app that we've deployed a production and staging environment for.
 The idea being that all deployments go via staging prior to production as a
way of testing that Heroku is happy to spin up and 'accept' our application
(config is nearly always the issue).

Question is, what steps do people do to prevent themselves from ending up
with a production app that's failing to start?  I know some users are
pushing a large amount of traffic where downtime is unacceptable, so what do
you do to protect yourself?  How do you recover if things go bad?

For anyone to trust something as different as Heroku, I think you have to
know how to get back to a working state asap without outside intervention
where possible.

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