An interesting study on problem resolution and feedback on some
technical mailing lists,
"How to Help Mailing Lists Help Readers
(Results of Recent Data Analysis) "
http://praxagora.com/andyo/professional/mailing_list_follow_up/
including graphs! :)
With conclusions at the end on how to improve mailing lists by
/integrating material into wikis/, and providing both theoretical and
practical advice for a given problem.
-- Don
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