*Hi,* *Hope you are doing great!*
Please find the detailed job description mention below. It will be really appreciated if you can provide me the *updated resume* at your earliest. *Looking forward for your response.* *Role:* BMC Remedy (ITSM) *Location: *Alpharetta, GA *JOB DESCRIPTION:* § Support Remedy and ITSM tools in relation to Incident Management, Problem Management, Change Management, Knowledge Management, Service Request Management, Service Level Management, CMDB/Asset Management and Reporting business solutions § Support Remedy integrations with LDAP, SSO, ADDM and other external interfaces § Responsible for configuration & development of BMC Remedy ITSM suite, Service Request, ADDM & Analytics § Provides for on-call support once the go-live activities commence and production support is required. § Develop and maintain foundation data § Serve as a subject matter expert for BMC Remedy and other ITSM tools providing guidance § Gather and prioritize client requirements: develop and configure the platform to meet these requirements § Documents and develop training material to include Web based training videos § Administer and maintain the BMC Remedy ITSM and other ITSM tools platform for optimal performance including but not limited to applying updates, monitoring, upgrades, process queries and reports, monitoring the entire system to make sure all system transactions are processed correctly. § Accepts, evaluates or process changes to foundation data and content of the tool(s) § Provide dashboard and reports to upper management for operations and performance tracking § Troubleshoot and resolves system and transaction issues § Provide access rights/Security Administration § Maintain and format tables & fields and replication § Train the Trainer § Staying current with changing technologies and design techniques and receives training as required § Understands software and hardware fundamental to operation of documentation system § Understands and implements disaster recovery considerations to include downtime procedures § Maintain integrity and security of system § Work in collaboration with vendor support to resolve escalated issues § Collect and review system data for capacity and planning purposes § Follow release guidelines and change process, furnish required artifacts based on the change process. § Contributes to preparation of testing scripts and materials and performs unit, system, and integrated testing tasks. § Promotes a team atmosphere that is conducive to the overall accomplishment of goals, schedules, and deadlines. § Adjust and fulfill other responsibilities that the team may have to complete projects and timelines as needed. Thanks and Regards, *Anurag Singh* Email: anur...@sysmind.com Gtalk: *anurag.sysm...@gmail.com <anurag.sysm...@gmail.com>* Ph: 609-897-9670 x 2188 Fax: 609-228-552 Address: 38 Washington Road, Princeton Jn, NJ 08550 *[image: cid:image001.gif@01CD1E36.E1381A30]* <http://www.sysmind.com/> [image: cid:image002.png@01CF4A69.18319D80] [image: cid:image003.png@01CF4A69.18319D80] [image: cid:image004.png@01CF4A69.18319D80] NOTE: Under Bill s.1618 Title III passed by the 105th U.S. Congress this mail cannot be considered Spam as long as we include the contact information for removal from our mailing list. To be removed from our mailing list please reply with 'remove' in the subject heading and your email address in the body. Include complete address and/or domain/aliases to be removed. If you still get these emails, please call us at the number in the signature. -- You received this message because you are subscribed to the Google Groups "GTA DBA" group. To unsubscribe from this group and stop receiving emails from it, send an email to gtadba+unsubscr...@googlegroups.com. To post to this group, send email to gtadba@googlegroups.com. Visit this group at http://groups.google.com/group/gtadba. For more options, visit https://groups.google.com/d/optout.
