On Sunday, December 10, 2017 at 11:25:51 PM UTC-8, Joe Smith wrote:
> Hi there,
> 
> I wanted to express my thoughts over Firefox. Firefox may be a great
> browser especially with the new browser that has been released but there is
> something that violates the term "Free (as in freedom, not beer) and Open
> Source", is the fact that Firefox does not allow users to use the cloud
> features such as sync etc if the user is below 13 years old.
> 
> If a software claims to be a "free and open source software", why does
> Firefox violate that principle by preventing users from doing something. A
> free and open source software should NEVER restrict a user from doing
> something and/or has features that can be used against user(s).
> 
> Also may I suggest if a user wanted to use the cloud features, why doesn't
> it use end-to-end encryption? Due to the massive surveillance program
> conducted in countries such as USA and China, it is very important for
> Firefox to start using end-to-end encryption.
> 
> Kind regards
> 
> Joe Smith

Dear Joe, 

Thank you for your post. We appreciate your taking the time to express your 
concerns about Firefox and its accessibility to everyone. We wanted to 
specifically address your concern about users under the age of 13 having access 
to certain Mozilla services. 

Mozilla, like other companies that provide online services where personal 
information may be shared, is bound by the Children's Online Privacy Protection 
Act (COPPA) 
(https://www.ftc.gov/news-events/media-resources/protecting-consumer-privacy/kids-privacy-coppa).
  This federal law requires companies like Mozilla to protect the privacy of 
younger users by, among other things, imposing restrictions on how they collect 
or use the personal information (including, for example, an email address) of 
any user under the age of 13. This is a federal law with which Mozilla must 
comply. So, while we strive to provide our products and services to as many 
users as possible, we must still comply with this important law intended to 
protect the privacy of younger users. In some cases, we do not allow users 
under the age of 13 to use certain products or services due to the potential 
compliance challenges and/or privacy risks posed by such use of certain 
products or services. Since protecting u
 ser privacy is a core component of Mozilla's mission, we will always err on 
the side of caution in order to ensure that a user's privacy is always 
maintained and never compromised. 

Please let us know if you have any additional questions or comments, and thank 
you again for your feedback.
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