!!!!

On Wed, Sep 1, 2021 at 2:36 PM Patrice Bertrand <
patrice.bertr...@experquiz.com> wrote:

> Hello,
>
> I see that you have deleted your previous answer that said *"Although not
> the recommended option, creating a ticket with GCP tech support is an
> option for existing customers."*
> This is quite annoying, and costly as well, because based on your previous
> answer, and since I was indeed an existing customer (since 2017), I went
> ahead and subscribed to paid support for this project.   I had understood,
> based on your answer, that this would allow we to have the TLS
> configuration modified.
> I imagine that it is because I filed a support case asking for TLS
> configuration, with a reference to this conversation, that someone checked
> the answer that was given by Google here, and modified it.  Of course it is
> best to have correct answers in this conversation, and to remove incorrect
> answers.   But you have to understand that the incorrect answer given to me
> here cost me over 100$ in support subscription, with no result, since our
> GAE based application will not be made compliant with security test suites.
>
> This erroneous answer and its consequences aside, *I think the question
> of TLS 1.0 and 1.1 should be answered by GCP* and should not require
> neither a support ticket nor a CLB subscription because it is not a
> whimsical desire, it is a general and major problem, affecting many if not
> all GAE applications, since *the use of these protocols that are deemed
> unsafe makes all applications fail compliance test suites*.
>
> I think GCP should make this setting readily available to all GAE
> applications.
>
> In the meantime, I suppose I can now close my support subscription since
> it will not be of any use ?
>
> On Tuesday, 31 August 2021 at 23:52:56 UTC+2 yananc wrote:
>
>> Hi,
>> Although not the recommended option, creating a ticket with GCP tech
>> support is now an option only for GAE customers with previously existing
>> custom TLS configs.
>>
>> On Saturday, July 17, 2021 at 4:51:22 AM UTC-4 patrice....@experquiz.com
>> wrote:
>>
>>> Thank you for your reply @David.  May I ask if creating a ticket with
>>> GCP support, although not the recommended option, could still be one
>>> available option ?
>>> Because setting up  Cloud Load Balancing and serverless NEGS would be
>>> quite an endeavor, plus some added costs, while we don't actually have any
>>> need for these features at the moment, all we need is the deactivation of
>>> TLS 1.0 and 1.1.
>>> Thanks
>>>
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